Client Manager

Allied Universal; Glendale Estates (AL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Sick days

Vacation accrual

Job summary

Allied Universal is hiring a Client Manager in Glendale, California. You will build long term client relationships and lead front-line staff delivering security services across a portfolio.

You will promote employee engagement, drive operational metrics, and ensure client satisfaction while adhering to iCARE Leadership values. Responsibilities include hiring and developing staff, monitoring financial and operational metrics using AI tech and BI platforms, managing budgets, accounts

Qualifications

• Bachelor's degree in criminal justice, business, or related field with 2+ years managing hourly staff.
• Associate's degree in criminal justice, business, or related field with 3+ years managing hourly staff.
• High School diploma with 5+ years of managing hourly staff in a service organization.
• Current driver’s license for company or personal vehicle use.
• Experience driving operational goals and leading dispersed teams.

Responsibilities

• Hire, develop and retain front line staff for client portfolio.
• Use AI tech, reporting tools, and BI platform to monitor metrics and optimize schedules.
• Oversee budgets, accounts receivable/payable, and overall account health.
• Build client relationships, address security needs, and implement corrective actions.
• Deliver high-quality service while maintaining safety and regulatory compliance.

Skills

Caring Leadership

Client Engagement

Operational Oversight

Budgeting

Accounts Receivable

Accounts Payable

Team Leadership

Financial Analysis

Microsoft Office

Safety Protocols

Communication Skills

Education

Bachelor's degree

Associate’s degree

High School diploma

Tools

BI tools

Online reporting

Microsoft Office

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Hiring for a Client Manager.

Join the world’s leading global security company!

• Salary Range : $70,000.00- $80,000.00 / Year


• Location: Glendale, California


• Excellent benefits and career growth opportunities

Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

• Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio


• Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability


• Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets


• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction


• Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements


• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  
  
  
  • Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
  
  
  • Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
  
  
  • High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
  
  
  
  


• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)


• Minimum of two (2) years of experience driving operational goals


• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results


• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction


• Proficiency in web-based applications and computer systems, including Microsoft Office


• Knowledge of safety protocols and service deliverables


• Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting


• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficientlyExcellent oral and written communication skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience


• Experience managing a dispersed workforce in a multi-location operation


• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance


• Enrollment in our company’s 401(k)plan, subject to eligibility requirements


• Eight paid holidays annually, five sick days, and four personal days


• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.