Korean Bilingual Logistics Business Support

BTI Solutions, Inc.; Plano (TX); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

BTI Solutions, Inc. in Plano, TX seeks an entry-level Logistics/Sales Support role to assist with reporting, CRM updates, pricing tasks, and cross-functional coordination. You will help maintain data accuracy and support customers and internal teams.

Ideal candidates hold a bachelor’s in logistics or related field, are fluent in English and Korean, and are proficient in MS Office and Salesforce. A collaborative, fast-paced mindset is preferred.

Qualifications

• Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or related field.
• Excellent written and oral skills in English and Korean.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office; CRM experience (Salesforce) is a plus.

Responsabilités

• Prepare reports and performance summaries for management review.
• Support group/sales team leaders in daily administrative tasks and strategic initiatives.
• Assist in tracking performance data and generating business reports as directed.
• Respond to customer inquiries regarding service status and general requests.
• Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead.
• Provide administrative assistance for rate documentation and contract filing.
• Assist in maintaining relationships with existing and potential customers through follow-up communications.
• Manage and update CRM systems and sales databases to ensure data accuracy.
• Monitor sales pipeline progress and update lead status based on team input.
• Follow up on customer complaints and coordinate with relevant departments for resolution.
• Ensure timely communication between internal teams to resolve operational issues.
• Support administrative tasks related to sales orders and shipment processing.
• Facilitate communication between Sales and Operations teams.
• Collaborate with Pricing, Legal, and Finance teams to support contract administration.
• Provide operational support for new business implementation and cross-departmental projects.
• Assist in formatting and preparation of sales materials, proposals, and presentations.
• Support Excel-based data tasks, such as P&L simulations and profitability data entry.
• Assist in compiling data for margin analysis and pricing evaluations.
• Conduct market research to identify industry trends and potential client lists.
• Provide administrative assistance for business development activities and client meetings.
• Provide daily operational support to enhance internal workflow efficiency.
• Contribute to initiatives aimed at improving service productivity and customer satisfaction.
• Perform ad-hoc reporting, as required.
• Perform other job related duties as required

Connaissances

English/Korean communication

Organizational skills

multitasking

MS Office

Salesforce CRM

Formation

Bachelor’s degree in Logistics / Business / Supply chain

Outils

Salesforce CRM

Microsoft Office (Excel, PowerPoint, Word)

Description du poste

Responsibilities

1. Management Reporting & Leadership Support

• Prepare reports and performance summaries for management review.
• Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.
• Assist in tracking performance data and generating business reports as directed.

2. Pricing Support & Inquiry Handling

• Respond to customer inquiries regarding service status and general requests.
• Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead.
• Provide administrative assistance for rate documentation and contract filing.

3. Inside Sales Support & Database Management

• Assist in maintaining relationships with existing and potential customers through follow-up communications.
• Manage and update CRM systems and sales databases to ensure data accuracy.
• Monitor sales pipeline progress and update lead status based on team input.

4. Customer Service & Internal Coordination

• Follow up on customer complaints and coordinate with relevant departments for resolution.
• Ensure timely communication between internal teams to resolve operational issues.
• Support administrative tasks related to sales orders and shipment processing.

5. Cross-Functional Coordination

• Facilitate communication between Sales and Operations teams.
• Collaborate with Pricing, Legal, and Finance teams to support contract administration.
• Provide operational support for new business implementation and cross-departmental projects.

6. Sales Documentation & Profitability Analysis

• Assist in the formatting and preparation of sales materials, proposals, and presentations.
• Support Excel-based data tasks, such as P&L simulations and profitability data entry.
• Assist in compiling data for margin analysis and pricing evaluations.

7. Market Research & Admin Support

• Conduct market research to identify industry trends and potential client lists.
• Provide administrative assistance for business development activities and client meetings.

8. Process Improvement & Operational Support

• Provide daily operational support to enhance internal workflow efficiency.
• Contribute to initiatives aimed at improving service productivity and customer satisfaction.

• Perform ad-hoc reporting, as required.
• Perform other job related duties as required

Requirements/Qualifications:

• Entry level or less than 3 years of logistics operation or sales support or business development support experience
• Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
• Excellent written and oral skills (English/Korean) required
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
• Self-motivated, team-oriented, and adaptable to a fast-paced environment.
• Willingness to expand knowledge of logistics industry