Knowledge Mgmt Analyst II

Horizon Blue Cross Blue Shield of New Jersey; United States; Remote; USD 62,000 - 84,000; Full time

Job summary

A leading health solutions provider seeks a knowledgeable individual to support internal customers by documenting policies and procedures. The role involves writing, editing, and managing content while ensuring compliance with best practices. Ideal candidates will possess excellent communication skills and a strong understanding of knowledge management. This position offers a competitive salary and comprehensive benefits.

Benefits

Comprehensive health benefits

Retirement Plans

Generous PTO

Incentive Plans

Wellness Programs

Paid Volunteer Time Off

Tuition Reimbursement

Qualifications

• Minimum of two years experience writing policies and procedures.
• Preferred two years content/knowledge management or instructional design experience.

Responsibilities

• Key interface between business unit knowledge contributors and KM Core team.
• Writes and edits documentation to support business needs.
• Facilitates meetings for gathering and validating policy information.

Skills

Communication

Detail Oriented

Time Management

Problem Solving

Education

High School Diploma/GED

Bachelor Degree

Tools

MS Word

MS Excel

MS Access

Job description

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

Provides support to internal customers for the documentation of policies and procedures as well as reference guides for the Service Division, their vendors and the Enterprise. Attends and facilitates meetings with Service Division or Enterprise SMEs.

Job Responsibilities:

• Key interface between business unit knowledge contributors and KM Core team. Meets with internal clients and provides consulting support for the development of content.
• Writes and edits documentation to support and reflect business needs and objectives of targeted Service Division audience. Works directly with knowledge asset owners and SMEs to refine and develop content for publication.
• Facilitates meetings for the gathering and validation of policy and procedural information.
• Investigates and determines recommendations for policies and procedures based on best practices.
• Manages the progress of projects from analysis through implementation.
• Provides input for style guide, standards and templates.
• Monitors content shelf life and communicates with knowledge owners regarding shelf-life issues.
• Reviews industry related newsletters/communications to maintain a thorough knowledge of the health care industry as well as knowledge management.
• Performs other duties assigned by management.

Education/Experience:

• High School Diploma/GED required.
• Bachelor degree preferred or relevant experience in lieu of degree.
• Requires a minimum of two (2) years experience writing policies and procedures.
• Prefers minimum of two (2) years content/knowledge management or instructional design experience.

Knowledge:

• Excellent client service focused communication skills, including the ability to communicate with remote locations, external clients, and vendors. Demonstrated ability to explain highly technical information to less technical individuals.
• Must have excellent written communication skills (samples must be provided)
• Must be detail oriented with strong follow-up skills.
• Proven time management skills are necessary. Must demonstrate the ability to handle multiple tasks and respond with a sense of urgency as required. Demonstrated ability to work in a production focused environment.
• Proven ability to exercise sound judgment and strong creative problem solving skills.
• Requires a strong understanding of Knowledge/Content Management
• Must be proficient in the use of personal computers and supporting software in a Windows based environment, including MS Word/Excel/Access and email application systems.
• Prefer knowledge of health care industry
• Provides support for the documentation of policies and procedures.
• Multiple line of business/function focus
• Attends and facilitates meetings with Division or Enterprise.

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Salary Range:

$62,100 - $83,160

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement

Disclaimer:
This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.