Knowledge Manager Specialist

RMF Engineering, Inc.; Charlotte (NC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health and dental insurance

Paid holidays

Paid vacation

401K plan

Job summary

RMF Engineering, Inc. is seeking a Knowledge Manager Specialist to oversee data integrity within Deltek Vantagepoint across projects, clients, employees, and business development activities. You will establish naming conventions, monitor data quality, and support proposals and reporting.

The role requires strong communication, data management experience, and a drive for process improvement within an engineering services firm. Competitive salary and benefits accompany the position.

Qualifications

• Must have strong data quality and governance mindset.
• Experience using Deltek Vantagepoint for project/client/employee data.
• Familiarity with content management systems (CMS).
• Ability to create and interpret reports and dashboards.
• Interest in business systems and process improvement.

Responsibilities

• Enter and maintain project, client, contact, employee, and pursuit information in Deltek Vantagepoint.
• Review records for accuracy, consistency, and completeness.
• Maintain standardized naming conventions and data entry procedures.
• Monitor for duplicates and outdated records; perform cleanups.
• Support data validation for proposals, project tracking, and business development.

Skills

Data quality management

Deltek Vantagepoint experience

CMS knowledge

Dashboards/reports

Process improvement

Communication skills

RFP processes

Tools

Deltek Vantagepoint

Job description

RMF is a specialized MEP Engineering firm dedicated to serving clients from our 12 offices in the eastern US. Our talented and dedicated staff are committed to technical excellence and a high level of service, and we have thus enjoyed continuous growth over our 43 years in business.

The growth of the practice combined with our migration to Vantagepoint as our CRM platform has created the need for a person to manage the flow of information within our firm and to monitor the quality of entry, access to, and output from this system.

The Knowledge Manager Specialist is responsible for maintaining accurate and complete data within Deltek Vantagepoint used throughout the firm. This position serves as the primary owner of project, client, employee, and business development data, ensuring consistency, accuracy across the firm.

(Salary Range: $70,000 - $80,000 annually. RMF considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.)

Responsibilities

• Enter and maintain project, client, contact, employee, and pursuit information in Deltek Vantagepoint
• Review and update records to ensure data accuracy, consistency, and completeness
• Establish and maintain standardized naming conventions and data entry procedures
• Monitor databases for duplicate, outdated, or inaccurate records and perform regular cleanup activities
• Process project setups, client updates, employee information, and organizational changes
• Perform regular audits to identify missing, inconsistent, or incorrect information
• Research and resolve data discrepancies in collaboration with department managers
• Maintain documentation of data management procedures and workflows
• Assist with data validation for proposals, project tracking, and business development activities.
• Support monthly, quarterly, and annual reporting requirements
• Serve as a resource for employees regarding database processes and data standards.
• Assist users with locating, updating, and maintaining information in Deltek Vantagepoint.
• Support special projects related to data collection, migration, and process improvement
• Assist in managing a searchable photo and graphic asset library
• Create website case studies with a cohesive look, feel, and functionality
• Facilitate the dissemination and sharing of knowledge throughout the firm.

Requirements

Skills & Qualifications

• Outstanding oral and written communication skills
• Enthusiastic desire to engage in business systems and process improvement
• Strong organizational and time management skills
• Knowledge of Content management systems (CMS), experience with Vantagepoint preferred
• Experience with RFP processes and business development a plus
• Experience in an engineering, architecture, or professional services firm preferred
• Knowledge of project-based business operations and business development processes
• Experience creating reports and dashboards
• Familiarity with data quality management and CRM best practices

Measures of Success

• Create content once: leverage more content multiple times rather than redeveloping stories we have told before
• Improved capacity to generate proposal and presentation content
• Improved knowledge sharing across teams and onboarding for new employees
• Easy-to-use graphics database with approved image and design assets
• Leveraging cutting-edge software and tools to complete work effectively and efficiently. High level of data accuracy and completeness
• Timely processing of project and client updates
• Reduction in duplicate and outdated records
• Reliable reporting for leadership and project teams
• Consistent adherence to firm data standards and procedures

Benefits

A stable and professional working environment is offered with competitive salary, excellent employee benefits, which include health and dental insurance, paid holidays, paid vacation, and 401K plan.

We are an equal opportunity employer and take pride in the diversity and dedication of our staff.