Knowledge Manager

Pae-Consulting-Engineers; Portland (OR); Hybrid; USD 91,000 - 122,000; Full time

Benefits offered by this job

Hybrid work schedule

Employer paid health insurance

401k profit sharing

Professional development reimburse m

Cell phone stipend

Life insurance

Paid time off

Job summary

PAE seeks a Knowledge Manager to advance our learning and knowledge strategy, owning governance, taxonomy, and information architecture to leverage organizational knowledge effectively.

You will partner with L&D, IS, Communications, and project teams to scale our knowledge ecosystem, improve findability, and prepare content for AI-powered search and tools while preserving institutional knowledge.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in knowledge management, L&D, or organizational learning.
• Experience building or improving enterprise knowledge platforms.

Responsibilities

• Develop and govern knowledge management strategy and taxonomy.
• Own enterprise knowledge platform requirements and adoption.
• Collaborate with IS, Communications, and L&D to align content and learning.
• Leverage analytics to improve findability and content governance.
• Prepare content for AI-enabled search and assistants.

Skills

Knowledge management

Learning & development

Change management

Stakeholder management

Information architecture

Project management

Communication skills

AI readiness

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

SharePoint

Teams

Enterprise search

Intranet administration

Job description

The OpportunityThe Knowledge Manager advances PAE's learning and knowledge strategy by helping employees access, share, and apply the collective expertise of the firm. The role leads PAE's approach to capturing, organizing, governing, and leveraging organizational knowledge and serves as the business owner for PAE's enterprise knowledge platform/intranet.Working as part of the Learning & Development function, the Knowledge Manager partners with L&D colleagues, Communications, Information Systems (IS), technical leaders, subject matter experts, project teams, and other business functions to connect formal learning with knowledge available in the flow of work.The role helps PAE scale its collective expertise by making trusted knowledge and learning resources easier to find, share, reuse, and maintain. A key priority is preparing PAE's knowledge ecosystem for AI-powered search, assistants, and emerging technologies while preserving institutional knowledge, accelerating employee learning, and reducing duplication of effort.Who We ArePAE is an engineering and design firm that turns complex challenges into reality. By leveraging the latest technologies, we solve problems in unique ways, and our designs enable buildings and communities to be more resilient and efficient. PAE is trusted by our clients in every aspect of a project's lifespan, from idea to occupancy. We set ambitious goals backed by analysis to significantly conserve water and energy while balancing costs and long-term operational needs. As a B Corp, we measure success by the benefits our projects provide to our clients, our communities, and our planet. We embrace innovation, transparency, sustainability, and lifelong curiosity.What You'll DoKnowledge Management Strategy & GovernanceDevelop and implement PAE’s enterprise knowledge management strategy and roadmap aligned with business and people strategies.Establish standards and governance for how organizational knowledge is created, organized, maintained, shared, archived, and retired.Develop and maintain PAE's enterprise taxonomy, metadata standards, information architecture, and content classifications.Identify and address gaps, outdated or duplicative content, conflicting information, and single points to organizational dependency.Establish a practical framework for distinguishing authoritative information from informal or collaborative content.Enterprise Knowledge PlatformServe as business product owner for PAE's enterprise knowledge platform/intranet, leading business requirements, implementation, adoption, and continuous improvement.Partner with IS on technology architecture, security, permissions, integrations, administration, and technical capabilities.Partner with Communications on editorial strategy, company communications, publishing standards, and employee experience.Use platform analytics, search behavior, employee feedback, and content performance to improve findability, usability, and platform effectiveness.Knowledge Capture, Sharing & ReuseDevelop scalable processes for capturing and sharing institutional knowledge, technical expertise, project experience, lessons learned, and proven practices.Partner with technical and business leaders to identify high-value and critical knowledge for preservation and reuse.Improve access to reusable resources such as standards, templates, methodologies, best practices, case studies, tools, and project examples.Support communities of practice, SME networks, lessons learned, peer learning, and other mechanisms that connect employees with expertise across PAELearning & Knowledge IntegrationPartner with L&D colleagues to create an integrated learning and knowledge ecosystem that supports both structured development and learning in the flow of work.Connect learning programs and pathways with relevant, knowledge resources, tools, SMEs, and communities of practice.Partner with L&D and SMEs to identify recurring knowledge needs and organizational expertise into reusable learning resources, guides, job aids, FAQs, case studies, and other performance-support tools.Use knowledge and search insights to help identify emerging learning needs and capability gaps across PAE.AI & Emerging TechnologiesPartner with IS and business leaders to prepare PAE's organizational knowledge for AI-powered search, assistants, agents, and other emerging capabilities.Establish standards for identifying authoritative, current, properly permissioned, and AI-ready content.Identify and prioritize high-value AI knowledge use cases that improve employee access to trusted PAE knowledge.Ensure AI knowledge solutions align with PAE’s information security, confidentiality, permissions, and governance requirements.What You BringBachelor's degree or equivalent combination of education and relevant professional experience.5+ years of experience in knowledge management, learning and development, organizational learning, instructional design, employee enablement, content strategy, or related field.Demonstrated experience in Learning & Development or organizational learning, including experience connecting knowledge resources to employee learning, performance, or development.Advanced experience developing or improving enterprise knowledge management practices and implementing or managing an intranet, knowledge platform, digital workplace, or similar employee technologyStrong project and change management capabilities with effective written, verbal, facilitation, and stakeholder-management skills.Ability to translate complex organizational needs into practical processes and employee experiences and use data to inform decisions.Experience in architecture, engineering, consulting, professional services, or another knowledge-intensive organization preferred.Experience with Microsoft 365, SharePoint, Teams, enterprise search, or comparable knowledge and collaboration platforms.Proven experience implementing or supporting AI-enabled enterprise search, copilots, assistants, or retrieval-based knowledge solutions.Knowledge management, change management, project management, information architecture, or related professional certification preferred.Knowledge management and organizational learning principles.Understanding of adult learning and performance-support principles.Information architecture, taxonomy, and content governance.Knowledge capture and facilitation.Ability to translate complex information into accessible, reusable resources.Strong systems thinking and information organization.Consulting and stakeholder partnership.Change management and adoption.Project and process management.Strong written and verbal communication.Understanding of enterprise search and AI-enabled knowledge retrieval.Ability to influence and build networks across functions.What We OfferHiring Base Salary Range: $91,400-$122,300 annualThis position is eligible for time and a half overtime payThe base salary is one component of PAE’s competitive compensation package for employees. We take into consideration a variety of factors including but not limited to skills, abilities, experience, education, credentials, internal equity and geographic location in determining exact salary offered. At PAE, employees are eligible for annual compensation reviews based on performance and business needs. The above range represents PAE's good faith and reasonable estimate of the range of possible compensation at the time of posting.In addition, PAE offers a comprehensive benefits package which includes the following:Employer paid health insurance (medical, dental, vision)Annual 401k profit sharing based on company profit for the year and account contributionProfessional development reimbursements including state registration and professional association duesEmployer paid commuter/parking stipendCell phone stipendLife insurance and disability benefitsHybrid work scheduleEmployee Assistance Program9 paid holidays including an additional employee-selected dayPaid time off for sick leave, family leave, community service, holidays and vacationTo learn more about our comprehensive benefits package, visit https://www.pae-engineers.com/careers/benefits. This information is provided per the Equal Pay ActOur commitment to pay equityPAE is a JUST label certified company; we demonstrate JUST label requirements within pay equity. Pay scales should meet or exceed applicable legislated wage requirements and industry standards and compensate, on the same basis, all individuals performing the same or similar work and work of equal value. We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our commitments to equitable business practices, you may view our JUST label certification here: Living Future: Just Label Certification.To find out more visit our website.What We’re Made OfFounded in 1967, PAE is a leading sustainable engineering and consulting firm on a mission to deliver clean air, energy, and water for all. We specialize in mechanical, electrical, and plumbing engineering, building performance analysis, technology design, and lighting design (LUMA). PAE designs some of the nation's highest-performing and most regenerative built environments across the U.S., from Living Buildings to all-electric buildings and beyond. Learn more at pae-engineers.com.Our portfolio includes over 100 LEED Platinum projects as well as dozens of projects that have either achieved or are pursuing the Living Building Challenge, Passive House, Architecture 2030, Carbon Neutral, Net Zero Energy, and Net Zero Water.Fine PrintPlease note that resumes received from third party recruiters or agencies will not be accepted unless requested directly by PAE Talent Acquisition and with a prior signed fee agreement. If candidates without a previously signed recruiter fee agreement are submitted, PAE reserves the right to engage with and hire those candidate(s) without any obligation financial or otherwise to the recruiter or agency.In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PAE will be based on merit, qualifications and abilities. PAE does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, physical characteristics historically associated with race, disability, genetic information or any other characteristic protected by applicable law.PAE will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment including: selection, job assignment, compensation, discipline, termination and access to benefits and training.#LI-hybrid