Knowledge Manager

SHP Legal Services; Nashville (TN); Hybrid; USD 110,000 - 155,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Hybrid working environment

Wellness programs and mental health

Job summary

SHPLS seeks a Knowledge Manager to lead AI-enabled knowledge strategies across the Broadfield global enterprise. You will drive modernization of knowledge services, ensuring governance, security, and responsible AI use, while partnering with legal, business, and operational teams worldwide.

You will shape the knowledge platform roadmap, promote AI adoption, and deliver scalable solutions that improve collaboration and decision-making across the organization.

Qualifications

• Bachelor's degree in Information Management or related field.
• Knowledge Management certification or advanced degree desirable.

Responsibilities

• Identify, evaluate, and implement AI-powered knowledge solutions.
• Champion governance, standards, and best practices for responsible AI use.
• Continuously assess legal tech and AI platforms for operational improvement.
• Partner with IT and business teams to optimize knowledge platforms.
• Support global collaboration, knowledge sharing, and adoption across jurisdictions.
• Lead digital transformation and scalable global processes.
• Leverage analytics to measure knowledge utilization and impact.
• Develop and deliver training on knowledge systems and AI tools.
• Manage vendor relationships for knowledge management solutions.

Skills

Knowledge management

Information architecture

Content governance

AI/ML understanding

Enterprise collaboration platforms

Microsoft 365/SharePoint/Teams

Requirements translation

Analytical thinking

Stakeholder management

Change management

Education

Bachelor's degree in Information Management

Knowledge Management certification

Tools

MS 365

SharePoint

Copilot

Job description

SHP Legal Services, established in 2024, is a forward-thinking subsidiary of LSS Strategic Partners, an Alvarez & Marsal Inc. (A&M Inc.) company. We specialise in supporting middle market law firms by providing transformative operational, technological, and talent acquisition solutions. Our mission is to modernise the legal landscape, enabling firms to meet evolving client demands while focusing on what matters most—delivering exceptional legal services.

SHPLS and A&M Inc.

SHPLS is part of the A&M Inc. ecosystem, known globally for delivering cutting-edge consulting and operational transformation services. While SHPLS operates independently, we embody the “client first” ethos of A&M.

Broadfield Partnership and Growth

Broadfield, a global leader in middle-market legal services, benefits from SHPLS’s innovative solutions, including advanced technology and operational efficiencies. As Broadfield expands its global footprint, SHPLS plays a critical role in its growth strategy, ensuring operational resilience and compliance in a complex legal landscape.

Our Culture

At SHPLS, we pride ourselves on fostering a diverse, equitable, and inclusive work environment. We believe that diverse perspectives drive innovation and collaboration, ensuring our clients receive the best solutions. We are committed to providing an environment where everyone feels valued, respected, and empowered.

• Comprehensive health, dental, and vision insurance
• Opportunities for professional development and certifications
• Hybrid working environment
• Wellness programs and access to mental health resources

Role: Knowledge Manager

The Knowledge Manager will be responsible for developing and implementing knowledge management and AI-driven information strategies that enhance the firm's ability to capture, share, discover, and utilize knowledge across the Broadfield global enterprise. This role will drive the modernization of knowledge services through the adoption of emerging technologies, including artificial intelligence, automation, and advanced search capabilities, while ensuring governance, quality, security, and responsible use. The successful candidate will serve as a strategic partner to legal, business, and operational teams globally, helping transform knowledge into a competitive advantage by improving collaboration, innovation, and decision-making across the organization.

The Opportunity

This is a unique opportunity to help shape the future of knowledge management and AI innovation across Broadfield's global legal platform. As the Knowledge Manager & AI Enablement Lead, you will play a pivotal role in driving the firm's knowledge strategy, advancing AI adoption, and creating scalable solutions that empower legal and business professionals worldwide.

You will work closely with leadership, technology teams, and stakeholders across the global enterprise to deliver innovative solutions that enhance collaboration, improve operational efficiency, and support the continued growth of Broadfield and SHPLS. This role is ideal for a forward-thinking professional who combines strong knowledge management expertise with technical curiosity, strategic thinking, and a passion for leveraging AI to transform how organizations work.

Key Responsibilities

• AI Strategy and Adoption: Identify, evaluate, and implement AI-powered knowledge solutions that improve information discovery, legal research, document management, productivity, and collaboration across the firm.
• AI Governance and Best Practices: Champion established policies, standards, and best practices for the responsible use of AI technologies, ensuring alignment with security, compliance, privacy, and legal requirements.
• Technology Innovation: Continuously assess emerging legal technology, AI platforms, automation tools, and knowledge solutions to identify opportunities for operational improvement and innovation.
• Knowledge Platforms and Architecture: Partner with IT and business teams to optimize enterprise knowledge platforms, including document management systems, intranets, search technologies, collaboration tools, and AI-enabled knowledge repositories.
• Global Enterprise Collaboration: Support the Broadfield global operating model by facilitating knowledge sharing, collaboration, and adoption of best practices across jurisdictions, business units, and functional teams.
• Digital Transformation: Lead knowledge-related transformation initiatives that enhance efficiency, improve user experience, and promote scalable global processes.
• Data and Analytics: Leverage analytics and reporting tools to measure knowledge utilization, user engagement, AI adoption, and business impact, using insights to drive continuous improvement.
• Training and Change Management: Develop and deliver training programs that promote effective use of knowledge systems, AI tools, and emerging technologies across the firm.
• Vendor and Solution Management: Partner with external vendors and technology providers to evaluate, implement, and optimize knowledge management and AI solutions.

Required Qualifications, Skills, and Experience

Qualifications

• Bachelor's degree in Information Management, Library Science, Law, Information Systems, Computer Science, Business, or a related field.
• Knowledge Management certification, AI certification, or advanced degree is desirable.

Skills

• Strong understanding of knowledge management principles, information architecture, and content governance.
• Demonstrated interest in and understanding of artificial intelligence, machine learning, generative AI, and emerging legal technologies.
• Strong technical aptitude with the ability to evaluate, implement, and optimize technology solutions.
• Experience working with enterprise collaboration and knowledge platforms, such as Microsoft 365, SharePoint, Teams, Copilot, document management systems, and legal technology platforms.
• Ability to translate business requirements into practical technology and knowledge solutions.
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent stakeholder management and communication skills, including the ability to influence senior leaders.
• Ability to operate effectively in a complex, global, and matrixed organization.
• Experience driving organizational change and technology adoption initiatives.

Experience

• Minimum of 5 years of experience in knowledge management, information services, legal operations, legal technology, or a related field.
• Experience working within a global professional services, legal, consulting, or enterprise environment strongly preferred.
• Demonstrated success collaborating across multiple regions, business units, and stakeholder groups.