Knowledge Manager

CB5 Solutions LLC; Colorado Springs (CO); On-site; USD 85,000 - 100,000; Full time

Job summary

A technology solutions company in Colorado Springs seeks a Knowledge Manager to develop and implement strategies for managing organizational knowledge. The ideal candidate should have experience with knowledge management systems and SharePoint. Responsibilities include customer support, managing SharePoint content, and training staff. This full-time position requires a high school diploma and at least 2 years in the field, with a salary range of $85,000 to $100,000 annually.

Qualifications

• 2+ years in a knowledge management role.
• Demonstrates specific knowledge of Microsoft SharePoint.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide professional support to government customers on IT issues.
• Act as liaison between office VIPs and IT support.
• Manage content of SharePoint sites and document libraries.

Skills

Knowledge management systems

Collaboration tools

Change management

Problem-solving

Analytical skills

Professional attitude

Ability to learn new skills

Education

High school diploma or equivalent

Tools

Microsoft SharePoint

Microsoft Office Suite

Windows Servers

Job description

This range is provided by CB5 Solutions LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $100,000.00/yr

Job Description:

The Knowledge Manager is responsible for developing and implementing strategies to capture, organize, share, and leverage institutional knowledge across the organization. This role ensures that employees have access to the information they need to perform effectively and that knowledge is retained and accessible over time. The ideal candidate is skilled in knowledge management systems, collaboration tools, and change management.

Active Secret clearance is required

Responsibilities:

• Provide professional, polite, friendly and helpful customer service to government customers on information technology issues
• Act as liaison and action officer between office VIPs and IT support teams for multiple IT systems across many organizations and classification levels
• Coordinate the flow of information and the implementation of business processes within the organization, leveraging technology to streamline and automate standard workflows
• Troubleshoots issues promptly
• Manage the configuration and content of office SharePoint sties and document libraries
• Oversees activity pertaining to the maintenance of SharePoint
• Customizes SharePoint sites for effective collaboration and content sharing including the creation of custom workflows.
• Holds training and informational sessions to teach coworkers how to use SharePoint and any custom applications or workflows.
• Consults with management to devise the most useful ways to apply SharePoint to customer goals
• Troubleshoot problems as they arise with user applications, operating systems, and hardware
• Identify and escalate priority issues

Requirements:

• 2+ years in a knowledge management role
• Demonstrates specific knowledge of the function and makeup of Microsoft SharePoint
• Is proficient in the use of Microsoft Office Suite and Windows Servers
• Possesses strong problem-solving and analytical skills
• Possesses knowledge of best practices for maintaining information security
• Is able to handle confidential and sensitive company information responsibly
• Possesses ability to think creatively to devise customizations and uses for SharePoint
• Professional attitude
• Is able to think and work quickly to remedy system shutdowns or serious problems
• Willingness to learn new skills
• High school diploma or equivalent
• Previous experience working with SharePoint is required

CB5 Solutions LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected characteristic.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative

Industries

• IT System Operations and Maintenance