Knowledge Manager

General Dynamics Information Technology; Bellevue Second IV Precinct (NE); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Health benefits

401K match

Educational assistance

Internal mobility

Rewards program

Collaborative culture

Job summary

General Dynamics Information Technology is seeking an Ops Knowledge Manager to support USSTRATCOM by delivering, operating, and maturing knowledge management capabilities across processes, procedures, and tools. You will design metadata ontologies and ensure secure handling of information on NIPRNet and SIPRNet.

The role emphasizes staff training, change management, and collaboration across stakeholders, requiring 3+ years of KM experience, a TS clearance, and ITIL 4 Foundation certification

Qualifications

• Technical Training, Certification(s) or Degree.
• 3+ years of experience.
• Current/active Top Secret clearance with ability to obtain TS/SCI.
• ITIL 4 Foundation certified within 9 months of start.
• Location: Offutt AFB, NE.
• Experience administering SharePoint (NIPRNet/SIPRNet), including site collections, permissions, workflows, and content types.
• Strong knowledge of knowledge management practices, metadata schemas, taxonomy structures, and content lifecycle processes.
• Understanding of DoW network environments, RMF, DISA STIGs, and secure data‑handling requirements.
• Troubleshooting system issues, managing updates, and supporting collaboration platforms.
• Ability to create documentation, train staff, and support change management activities.

Responsibilities

• Oversee KM services to deliver, operate, and maintain KM capabilities for processes, procedures, and tools.
• Develop and manage knowledge content used by the infrastructure operations section.
• Manage, refine, and mature USSTRATCOM’s metadata ontology and integration.
• Assess KM program, identify gaps, and recommend changes.
• Implement staff training on KM principles and practices.
• Coordinate with stakeholders for development, publishment and implementation of KM policies and procedures.
• Design, manage, and perform admin functions for SharePoint on NIPRNet and SIPRNet, and other collaboration/information sharing tools.
• Develop, integrate, and maintain best practices for collaboration portals.
• Make recommendations for processes and integration of tools to improve automation, collaboration, or data and knowledge processes.

Skills

SharePoint admin

Knowledge management

Top Secret clearance

ITIL 4 Foundation

Education

Technical Training/Degree

Tools

SharePoint

Job description

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as an Ops Knowledge Manager for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT:

As an Ops Knowledge Manager, the work you’ll do at GDIT will be impactful to the mission of USSTRATCOM. USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environment.

You will play a crucial role in providing support in the following areas:

• Oversee knowledge management (KM) services to deliver, operate, and maintain all KM capabilities for processes, procedures, and tools to create, receive, validate, maintain catalog, store, update, and retrieve organizational information.
• Develop and manage knowledge content used by the infrastructure operations section.
• Manage, refine, and mature USSTRATCOM’s metadata ontology and integration.
• Assess KM program, identify gaps, and recommend changes.
• Implement staff training on KM principles and practices.
• Coordinate with all stakeholders for the development, publishment and implementation of KM policies and procedures.
• Design, manage, and perform administrative functions for the USSTRACOM’s SharePoint on NIPRNet and SIPRNet, and any other general collaboration/information sharing tools.
• Develop, integrate, and maintain best practices for collaboration portals.
• Make recommendations for processes and integration of tools that can improve automation, collaboration, or data and knowledge processes.

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s) or Degree
• 3+ years of experience
• Security Clearance Level: Must have a current/active Top Secret clearance with the ability to obtain TS/SCI status
• Required Certifications: ITIL 4 Foundation certified within 9 months of start;
• Location: Offutt AFB, NE
• Experience administering SharePoint (NIPRNet/SIPRNet), including site collections, permissions, workflows, and content types.
• Strong knowledge of knowledge management practices, metadata schemas, taxonomy structures, and content lifecycle processes.
• Understanding of DoW network environments, RMF, DISA STIGs, and secure data‑handling requirements.
• Skill in troubleshooting system issues, managing updates, and supporting collaboration platforms.
• Ability to create documentation, train staff, and support change management activities.

GDIT IS YOUR PLACE:

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging highly motivated critical thinking

#SCITLS