Knowledge Manager

Avalore, LLC; Arlington (TX); On-site; USD 80,000 - 134,000; Full time

Benefits offered by this job

Health care plan

Retirement plan (401k)

Life insurance

Paid time off

Disability insurance

Training & development

Employee assistance program

Job summary

Avalore, LLC is seeking a Knowledge Manager to design, implement, and manage the War Data Platform's Knowledge Management system. You will establish governance, taxonomies, lifecycle procedures, and a centralized repository that serves as the program's single source of truth.

You will develop and maintain user guides, FAQs, SOPs, and self‑service resources, translating complex concepts for users, and collaborating with technical leads, program managers, and training specialists to improve

Qualifications

• Clear communication and self-starting capabilities.
• Proficiency in English for professional use.
• Experience with Microsoft Office applications.

Responsibilities

• Design and manage the KM system and governance.
• Develop taxonomy, standards, version control, and lifecycle processes.
• Create knowledge base articles, guides, FAQs, and SOPs.
• Collaborate with technical leads, program managers, and trainers.
• Analyze user feedback to improve documentation and searchability.

Skills

Communication skills

Self-starter

English proficiency

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

The Knowledge Manager will design, implement, and manage the comprehensive Knowledge Management (KM) system for the War Data Platform (WDP), including a centralized, Government-approved knowledge repository to serve as the program’s single source of truth. This person will establish and enforce knowledge management governance, content standards, taxonomies, version control, and lifecycle management procedures to ensure program information is accurate, current, accessible, and easily discoverable. This person will develop and maintain technical documentation and self-service resources, including knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices, and other user guidance. This person will collaborate with technical leads, program managers, and training specialists to capture critical information, translate complex technical concepts into clear and user-friendly documentation, and ensure alignment between documentation and training materials. This person will analyze user feedback and support needs to continuously improve documentation, searchability, usability, and the overall flow of knowledge across the WDP program.

• SECRET Security Clearance Required

• We are actively seeking multiple levels:

  • Junior: 0 - 3 years of experience + Bachelor's Degree
  • Journeyman: 4 - 7 years of experience + Bachelor's Degree
  • Senior: 8+ years of experience + Bachelor's Degree

• Good communication skills, self-starter mindset.

• Professional proficiency in English is required.

• Demonstrated proficiency in using all Microsoft Office applications.

• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:

• Moderate noise (i.e.business office with computers,phoneand printers) and /or occasional Loud noise (airfield, large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employeeis required tosit, stand, talk, andhear.

• Employee isoften required to sit and use their hands and fingers tooperatea computer.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• Up to 10%/ Occasionaltravel.

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age, race, national or ethnic origin, gender,veteransstatus, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
• Salary estimates for this job range from $80,000 - $134,000.