Knowledge Manager

Avalore; Virginia (MN); On-site; USD 80,000 - 134,000; Full time

Benefits offered by this job

Health plan

401k/IRA

Life insurance

Paid time off

Disability

Training & development

Employee assistance program

Job summary

Avalore seeks a Knowledge Manager to design, implement, and govern the War Data Platform's KM system, creating a centralized, government-approved knowledge repository as the program's single source of truth.

This role enforces content standards and taxonomies, develops user guides and SOPs, collaborates with leads and trainers, and continually improves knowledge flow and usability across the program.

Qualifications

• Bachelor's degree required and eligible to work in the U.S.
• SECRET security clearance required
• MS Office proficiency and strong communication skills
• Experience with knowledge management is a plus

Responsibilities

• Design, implement, and manage the KM system for the War Data Platform.
• Establish governance, content standards, taxonomies, and lifecycle procedures.
• Develop and maintain documentation, knowledge base articles, guides, and SOPs.
• Collaborate with technical leads, PMs, and trainers to translate complex concepts.
• Improve searchability, usability, and knowledge flow based on feedback.

Skills

Good communication skills

Self-starter mindset

English proficiency

Microsoft Office proficiency

Education

Bachelor's Degree

Job description

The Knowledge Manager will design, implement, and manage the comprehensive Knowledge Management (KM) system for the War Data Platform (WDP), including a centralized, Government-approved knowledge repository to serve as the program’s single source of truth. This person will establish and enforce knowledge management governance, content standards, taxonomies, version control, and lifecycle management procedures to ensure program information is accurate, current, accessible, and easily discoverable. This person will develop and maintain technical documentation and self-service resources, including knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices, and other user guidance. This person will collaborate with technical leads, program managers, and training specialists to capture critical information, translate complex technical concepts into clear and user-friendly documentation, and ensure alignment between documentation and training materials. This person will analyze user feedback and support needs to continuously improve documentation, searchability, usability, and the overall flow of knowledge across the WDP program.

• SECRET Security Clearance Required
• We are actively seeking multiple levels:
• Junior: 0 - 3 years of experience + Bachelor's Degree
• Journeyman: 4 - 7 years of experience + Bachelor's Degree
• Senior: 8+ years of experience + Bachelor's Degree
• Good communication skills, self-starter mindset.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:

• Moderate noise (i.e.business office with computers,phoneand printers) and /or occasional Loud noise (airfield, large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employeeis required tosit, stand, talk, andhear.

• Employee isoften required to sit and use their hands and fingers tooperatea computer.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• Up to 10%/ Occasionaltravel.

Avalore will provide reasonable accommodations to applicants who are unable toutilizeour online application system due to a disability. Please send your request [e-mail].

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age, race, national or ethnic origin, gender,veteransstatus, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
• Salary estimates for this job range from $80,000 - $134,000.