Knowledge Management Lead: SharePoint & Workflows

COMFORT SYSTEMS; Aiea (HI); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos Defense is seeking a Knowledge Management Specialist to support the Indo-Pacific Logistics Support 2 (ILS2) Program. The Knowledge Management Specialist will develop, implement, and maintain knowledge management processes, procedures, tools, and repositories to ensure timely access to accurate, relevant information across dispersed program teams and partners.

The role will work with program leadership, SMEs, and customers to capture requirements, maintain SOPs, and implement SharePoint

Qualifications

• Bachelor’s degree and 4–8 years of prior relevant experience.
• Experience supporting knowledge management, content management, business process improvement, information management, or technical documentation functions.
• Experience developing and maintaining SharePoint and Microsoft 365 collaboration environments.
• Experience developing SOPs, process documentation, user guides, training materials, and other knowledge products.
• Experience gathering and analyzing customer requirements and translating requirements into practical knowledge management or business process solutions.
• Experience working with technical and functional SMEs to capture, organize, and communicate complex information.
• Strong technical writing, editing, analytical, and information organization skills.
• Active Secret clearance or the ability to obtain one.

Responsibilities

• Develop, implement, and maintain knowledge management processes, procedures, tools, and repositories supporting ILS2 program operations.
• Support the Leidos KM team in implementing and maintaining Microsoft 365, SharePoint-based knowledge management, and collaboration environments for secure information sharing and cross-functional collaboration.
• Maintain structured knowledge repositories containing after-action reports (AARs), SOPs, operational data, lessons learned, and other mission information to support continuity, reuse, and rapid onboarding.
• Gather and analyze requirements from customers, program leadership, functional leads, and SMEs to identify knowledge management, collaboration, and information-sharing needs.
• Develop and maintain SOPs, process documentation, user guides, quick-reference materials, templates, and other knowledge products that translate complex operational and technical information into clear, usable content.
• Develop and implement structured workflows and automation to streamline tasking, approvals, information dissemination, and other business processes.
• Support the development of analytics-driven knowledge management products and workflows that enable decision advantage and support integrated COP activities.
• Organize and maintain program data through effective data tagging, metadata, search optimization, taxonomy, and content governance to ensure information is discoverable, usable, and appropriately controlled.
• Administer and support SharePoint sites, libraries, lists, workflows, forms, permissions, metadata, and content structures used to organize and share program information.
• Develop and implement SharePoint-based solutions, automated workflows, forms, and other capabilities that improve business processes and reduce manual administrative activities.
• Modify and maintain SharePoint pages and related HTML/ASPX content, as required, to support program collaboration and information-sharing requirements.
• Work directly with functional and technical SMEs to capture institutional knowledge, operational processes, lessons learned, and best practices across ILS2 task areas.
• Analyze existing business processes and recommend improvements to increase efficiency, standardization, information accessibility, and knowledge sharing.
• Conduct assessments of program content, SharePoint sites, and knowledge repositories and provide recommendations to Content Managers, Site Managers, and program leadership.
• Support the capture, organization, and dissemination of lessons learned and best practices across geographically dispersed locations.
• Participate in knowledge management and information governance discussions and provide recommendations regarding SharePoint, Microsoft 365, content management, workflow automation, and KM best practices.
• Provide user guidance, training, and technical assistance for SharePoint, Microsoft 365, and other program knowledge management capabilities.
• Support program leadership with special projects, process improvement initiatives, and other knowledge management activities necessary to improve organizational effectiveness.

Skills

Knowledge management

SharePoint

Microsoft 365

Technical writing

Requirements analysis

SME collaboration

Process improvement

Data governance

Education

Bachelor’s degree

Master’s degree

Tools

SharePoint

Microsoft 365

Power Platform

InfoPath

Nintex

SharePoint Designer

HTML/ASPX

Job description

Leidos Defense is seeking a Knowledge Management Specialist to support the Indo-Pacific Logistics Support 2 (ILS2) Program. The Knowledge Management Specialist will develop, implement, and maintain knowledge management processes, procedures, tools, and repositories to ensure timely access to accurate, relevant information across dispersed program teams and partners.

The role will work with program leadership, SMEs, and customers to capture requirements, maintain SOPs, and implement SharePoint