Knowledge & Innovation Product Manager

Bristows LLP; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly policy

Office in Blackfriars

Job summary

Bristows LLP is seeking a Knowledge & Innovation Product Manager to lead intranet and related platforms, shaping roadmaps and ensuring value delivery across AI and automation initiatives.

You will translate business needs into practical product improvements, configure governance, and measure impact across the firm’s knowledge platforms and integrations.

Qualifications

• Demonstrable experience owning and developing business-critical platforms or technology products, including roadmap, backlog, configuration and releases.
• Hands-on experience designing, configuring and implementing content management, workflow automation, integrations or low-code solutions across Microsoft 365 (SharePoint Online, Power Platform).
• Experience with AI-enabled technology and evaluating it from technical, security and governance perspectives.
• Experience configuring information architecture, metadata and enterprise search to improve findability.
• Experience with data and reporting, building and maintaining usage, adoption and performance metrics.
• Ability to translate business requirements into technical solutions and explain constraints clearly.
• Experience collaborating with IT teams, suppliers and non-technical stakeholders in a matrix environment.
• Delivery-focused with ability to document, standardise and share solutions.
• Proactive mindset to identify risks, dependencies and opportunities early and drive improvements.
• Experience in a law firm or professional services environment is desirable but not essential.

Responsibilities

• Own and develop intranet and Knowledge & Innovation technology portfolio, including roadmaps, priorities, configuration and user experience.
• Translate business requirements into practical product improvements with clear advice on capability, feasibility, dependencies, cost and support implications.
• Maintain technical and operational documentation and reusable configuration patterns for reliable services.
• Configure and support environments, templates, workflows, permissions and reporting for demonstrations, pilots, rollout and ongoing improvement.
• Troubleshoot barriers to adoption and ensure solutions are usable, supportable and measurable before wider introduction.
• Configure, test and improve AI, automation and legal tech solutions within governance framework.
• Lead feasibility, configuration, integrations and support for pilots, and own solutions moving to live use.
• Implement taxonomy, metadata, content lifecycle rules, permissions and platform governance.
• Own search configuration and improve relevance, filters and synonyms for better findability.
• Integrate Knowledge & Innovation platforms with Microsoft 365, the document management system, the intranet and other systems used by lawyers.
• Build and maintain meaningful measures for platform use, adoption and performance.
• Act as the principal technical contact for internal teams and suppliers, including governance input on new tools.

Skills

Platform ownership

SharePoint Online

Power Platform

AI-enabled tech

Information architecture

Data analytics & reporting

Requirements translation

Stakeholder management

Delivery mindset

Professional services experience

Tools

Microsoft 365

SharePoint Online

Low-code platforms

Job description

The Knowledge & Innovation Product Manager owns and develops the technology products and platforms that support knowledge, innovation and AI across the firm, making sure they are useful, well-managed and aligned with how people actually work. The role works across legal and business services teams to understand needs, shape priorities and turn ideas into practical, supportable solutions. This is a hands‑on product and delivery role focused on improving the Intranet and related platforms, making information easier to find, supporting AI and automation projects, and measuring whether those investments deliver value. Platform and product ownership

• Own and develop the intranet and wider Knowledge & Innovation technology portfolio, including roadmaps, priorities, configuration, permissions and user experience.
• Translate business requirements into practical product and platform improvements, with clear advice on capability, feasibility, dependencies, cost and support implications.
• Maintain the technical and operational documentation, support arrangements and reusable configuration patterns needed for reliable services.

Technical delivery and adoption

• Configure and support environments, templates, workflows, permissions and reporting for demonstrations, pilots, rollout and ongoing improvement.
• Troubleshoot technical barriers to adoption and ensure solutions are usable, supportable and measurable before wider introduction.

AI, automation and innovation technology

• Configure, test and improve approved AI, automation and legal technology solutions within the firm's governance framework.
• Lead technical feasibility, configuration, integrations and support for pilots, and take ongoing product ownership of solutions that move into live use.
• Implement and maintain taxonomy, metadata, content lifecycle rules, permissions and platform governance based on agreed business requirements.
• Own search configuration and improvement, including relevance, filters and synonyms, and use evidence of search success to improve findability.
• Integrate Knowledge & Innovation platforms with Microsoft 365, the document management system, the intranet and other systems used by lawyers.

Measurement and supplier management

• Build and maintain meaningful measures and reporting for platform use, adoption, search and solution performance.
• Act as the principal technical contact for relevant internal teams and suppliers, including technical and information governance input on new tools.

With around 300 staff and partners in total and one UK location, we are able to maintain a friendly atmosphere where everyone is able to get to know each other and many policies and practices can operate on a trust basis. We are based in modern offices at Blackfriars and very much value face to face collaboration and the social element of working relationships. We have introduced a Remote Working Policy which enables staff to work in an agile way - we do not monitor attendance but ask that everyone spends more time in the office than out of it, typically three days a week for full time staff. Our firm values, which we very much "live", are Ambition, Bravery, Curiosity and Friendliness. These underpin all that we do across both our client work and our internal strategic decision making. None of our lawyers have billing targets which means we can focus on doing the best for our clients while also having the time and capacity to assist each other in a genuinely collaborative working culture.

Training & career progression We aim to have a coaching culture with regular informal feedback to supplement the formal appraisal process. Mentoring schemes are available for fee earners while members of the HR team can provide personal coaching and guidance in non-legal and personal management skills. Personal and professional development is much valued at all levels so we have a generous budget which enables us to meet most ad hoc requests for additional training.

Reward & benefits Our salary and bonus structure reflects our absence of billing targets and collaborative culture and any bonus is paid as a simple percentage bonus across the whole firm. We have a flexible benefits package that is kept under regular review and is designed with the wellbeing of our staff and their families.

Diversity & inclusion At Bristows we are committed to championing equality, diversity and inclusion for all, and we are a proud signatory of the Law Society's Diversity and Inclusion Charter. As a firm, and as individuals, we do all we can to treat people fairly and with mutual respect. This commitment enriches our work and our working lives and has played a key part in our success over the years. We have an active, partner-led Diversity & Inclusion group which runs awareness raising and educational initiatives in addition to ensuring that our policies and procedures remain inclusive.

• Demonstrable experience owning and developing business-critical platforms or technology products, including roadmap, backlog, configuration, releases and stakeholder prioritisation.
• Hands‑on experience designing, configuring and implementing content management, workflow automation, integrations or low‑code solutions across Microsoft 365, specifically SharePoint Online, Power Platform or comparable tools.
• Practical experience of AI‑enabled technology and the ability to assess and support it from technical, security, information governance and operational perspectives.
• Experience configuring information architecture, metadata and enterprise search, with evidence of improving findability and usability.
• Confidence working with data and reporting, including building and maintaining meaningful usage, adoption and performance measures.
• Experience translating business requirements into technical solutions and explaining technical constraints in plain English.
• Experience working effectively with IT teams, suppliers and non-technical stakeholders in a matrix environment.
• Experience in a law firm or professional services environment is desirable but not essential.
• A practical, delivery‑focused approach, with the discipline to document, standardise and share rather than create unsupported one‑off solutions.
• A proactive approach, with the ability to identify risks, dependencies and opportunities early, propose practical solutions and drive continuous improvement.

Bristows is a market leading law firm with a global client base across the life sciences and technology sectors. The firm has maintained its high standing in the market with the strength of our legal expertise and our unique firm culture driven by our core values.