Knowledge Engineer & KBA Developer — ITIL/KM Expert

Empower AI; Washington (District of Columbia); On-site; USD 72,000 - 112,000; Full time

Job summary

Empower AI in Washington, DC seeks a Knowledge Engineer / KBA Developer to support the Department of State with enterprise IT services. You will develop, maintain KM resources, and manage contractor documentation to ensure mission success.

You will create and maintain KBAs, align SOPs with ITIL and DoS standards, and document systems, architectures, and data flows while shaping role-specific SOPs and TTPs for frontline support.

Qualifications

• 6+ years in IT or knowledge management.
• Bachelor's in IT or related field.
• AWS Certified DevOps Engineer or Azure DevOps Engineer Expert.
• Secret Security Clearance.

Responsibilities

• In this role, you will document and manage the Knowledge Management plan and contractor documentation.
• Develop, maintain, and update SOPs, training materials, and templates for contractors and DoS activities.
• Lead the creation and maintenance of KBAs for common IT issues and how-to guides.
• Align SOPs with ITIL framework and DoS standards, updating for modernization efforts.
• Create SOPs and TTPs for support functions and document system architectures and data flows.

Skills

Security clearance

Education

Bachelor's degree in IT or related field

Tools

AWS DevOps Engineer

Azure DevOps Engineer Expert

Job description

Empower AI in Washington, DC seeks a Knowledge Engineer / KBA Developer to support the Department of State with enterprise IT services. You will develop, maintain KM resources, and manage contractor documentation to ensure mission success.

You will create and maintain KBAs, align SOPs with ITIL and DoS standards, and document systems, architectures, and data flows while shaping role-specific SOPs and TTPs for frontline support.