Knowledge Content Manager - (Remote - US)

Jobgether; United States; Remote; USD 75,000 - 85,000; Full time

Job summary

A leading company is seeking a Knowledge Content Manager to develop and manage a centralized knowledge base. This role involves optimizing user experience, streamlining documentation, and leveraging AI tools to enhance self-service capabilities. Ideal candidates will have strong writing skills and experience in SaaS environments, along with a Bachelor's degree in a relevant field.

Benefits

Work-from-anywhere flexibility

Flexible working hours

Open paid time off

Paid parental leave

Comprehensive health benefits

401(k) with company match

Ongoing learning and professional growth opportunities

Recognition programs

Qualifications

• 3+ years of experience managing knowledge bases or creating technical documentation in a SaaS environment.
• Strong understanding of AI tools for content creation and support case deflection.
• Track record of merging and optimizing content across platforms.

Responsibilities

• Lead the development and management of a centralized, customer-facing knowledge base.
• Streamline technical documentation across multiple products.
• Use site analytics and customer feedback to continuously improve knowledge base effectiveness.

Skills

Writing

Editing

Communication

Problem Solving

Project Management

Education

Bachelor’s degree in English, Marketing, Communications, or a related field

Tools

Knowledge management systems

Salesforce

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Knowledge Content Manager in the United States.

We’re seeking a Knowledge Content Manager to lead the development and management of a centralized, customer-facing knowledge base. This role involves streamlining technical documentation across multiple products, optimizing user experience, and using data and AI tools to increase self-service rates and reduce support volume. You will play a key role in transforming complex information into accessible content, while building a scalable system for long-term knowledge management. The position sits within the Customer Support team and collaborates cross-functionally to ensure the accuracy, relevance, and usability of all published content.

Accountabilities:

• Consolidate multiple product knowledge bases into a unified, well-organized platform.
• Write and edit technical, customer-facing content with a focus on clarity, usability, and consistent tone.
• Leverage AI tools to prioritize knowledge creation and improve self-service capabilities.
• Collaborate with product and support teams to ensure documentation reflects current functionality.
• Use site analytics and customer feedback to continuously improve knowledge base effectiveness.
• Establish scalable documentation processes, conduct audits, and monitor key performance metrics.
• Promote knowledge sharing and consistency across teams through training and best practices.

• 3+ years of experience managing knowledge bases or creating technical documentation in a SaaS environment.
• Proficiency with knowledge management systems (Salesforce experience is a plus).
• Track record of merging and optimizing content across platforms.
• Strong understanding of AI tools for content creation and support case deflection.
• Excellent writing, editing, and communication skills.
• Strong organizational, problem-solving, and project management abilities.
• Bachelor’s degree in English, Marketing, Communications, or a related field is preferred.

• Base salary range of $75,000–$85,000 annually (final offer depends on experience and location)
• Work-from-anywhere flexibility, including support for co-working space access
• Flexible working hours and open paid time off
• Paid parental leave and paid sabbaticals after long-term service
• Comprehensive health benefits (medical, dental, vision, life, and disability insurance)
• 401(k) with company match and options for HSA/FSA
• Ongoing learning and professional growth opportunities, including leadership development programs
• Recognition programs to celebrate achievements and cultural contributions

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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