Knowledge Center Specialist - Field Diagnostics

Doggett - John Deere; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading agricultural equipment dealer in Houston, Texas, seeks a Technical Communicator to enhance service operations. The role involves troubleshooting equipment issues, documenting information, and assisting technicians in resolving problems. The ideal candidate has over 5 years of experience in service departments and strong knowledge in mechanical, electrical, and hydraulic systems. This position requires effective communication skills and a commitment to customer satisfaction, along with the ability to work outdoors and handle machinery.

Qualifications

• 5+ years of experience in Service and Parts department operations.
• Experience with mechanical, electrical, and hydraulic systems.
• Basic computer functions and diagnostic tool experience.

Responsibilities

• Assist Technicians and Service Managers in diagnosing and repairing machinery.
• Document necessary information within CCMS cases.
• Identify and execute process improvements in service departments.

Skills

Experience with mechanical systems

Data analysis and reporting

Effective communication

Customer service experience

Education

High School Diploma or GED

Associate degree

Tools

Service ADVISOR™

Parts ADVISOR™

Job description

A leading agricultural equipment dealer in Houston, Texas, seeks a Technical Communicator to enhance service operations. The role involves troubleshooting equipment issues, documenting information, and assisting technicians in resolving problems. The ideal candidate has over 5 years of experience in service departments and strong knowledge in mechanical, electrical, and hydraulic systems. This position requires effective communication skills and a commitment to customer satisfaction, along with the ability to work outdoors and handle machinery.