Kitchen Supervisor

Thrive Restaurant Group; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Thrive Restaurant Group seeks a Restaurant Hospitality Supervisor to lead and develop a hospitality team. This role emphasizes creating a positive environment and guest experience while preparing the candidate for restaurant management roles. The ideal candidate will have previous casual dining experience and supervisory skills.

Qualifications

• Previous experience in a casual dining restaurant.
• Minimum one year in a supervisory role.
• Able to make decisions and guide staff.

Responsibilities

• Lead and oversee the operation of the restaurant.
• Assist in recruiting and training the hospitality team.
• Ensure compliance with health, safety, and hygiene standards.

Skills

Decision Making

Guiding and Directing Staff

Problem Solving

Customer Service

Food Safety Knowledge

Job description

Restaurant Supervisor

Thrive Restaurant Group is a family-owned restaurant company that's been in business for over 50 years, and we're looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.

Role : Restaurant Hospitality Supervisor (Hourly)

Invitation : To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As the restaurant supervisor, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.

This role is designed to prepare someone for restaurant management. Our expectation is for you to learn the skills and leadership needed to be successful as a Manager someday. We don't expect you to be an expert just yet! We'll help you with your development and look forward to watching you grow your skills with us.

Responsibilities and Duties

• Lead and oversee the operation of the restaurant dining room and kitchen
• Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)
• Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
• Foster team cohesiveness and positive team working environment
• Oversee opening and closing activities
• Ensure excellent customer service
• Ensure cleanliness and sanitation
• Ensure compliance with all health, safety, and hygiene standards and policies
• Ensure compliance with all security procedures
• Ensure compliance with all alcoholic beverage regulations
• Monitor and assist with Team Member duties during peak times to expedite service
• Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
• Investigate and resolve guest complaints regarding food quality, service, or accommodations
• Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
• Adhere to state and federal regulations
• Explore opportunities to add value and make a difference through job accomplishments
• Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Perform manual service or maintenance tasks as needed
• Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
• Other duties as assigned

Key Competencies

People-first Orientation

Developing Talent

Guest Service

Interpersonal Influence

Problem Solving / Decision Making

Execution of Brand Mindsets and Standards

Leading by Example

Operations Knowledge and Analysis

Planning, Executing and Results Orientation

Managing Performance

Staffing and Development

Managing Relationships

Passion for Serving Others

Integrity and Personal Ownership

Self Management

Required Qualifications

Previous experience in a casual dining restaurant

Minimum one (1) years of experience in a supervisory role

Able to make decisions

Able to identify and resolve problems

Able to guide, direct, and motivate staff

Able to plan and prioritize tasks

Able to teach and train staff

Able to monitor processes, materials, and resources

Able to operate, repair, and maintain equipment

Able to perform administrative tasks

Knowledge of food safety and sanitation practices and regulations

Able to deal with confidential information and / or issues using discretion and good judgment

Working Conditions and Physical Requirements

Able to work and verbally communicate effectively with other team members

Able to engage the public in a positive manner

Able and willing to work with others as a team

Able to reach and bend and frequently lift up to 50 pounds

Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours

Able to work in a standing position for long periods of up to 6 hours in length

Able to perform repetitive tasks with little or no break

Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials

Able to work flexible schedules including evenings and weekends, generally 35-45 hours per week

Able to travel quarterly intervals to required management meetings and or training sessions

Thrive Restaurant Group is an Equal Opportunity Employer.