Kitchen Manager - The Ridge Environmental Ed. Center

Guest Services; Haines City (FL); On-site; USD 31,000 - 44,000; Full time

Job summary

Guest Services in Haines City, FL seeks a Kitchen Manager to oversee daily operations, staff, and P&L while delivering top-tier customer service. You will lead a management team, ensure product quality, and drive financial goals in a dynamic hospitality setting.

The role requires 3+ years in management, strong leadership, and a focus on safety and service standards. Food safety certification is a plus within a fast-paced environment.

Qualifications

• High school diploma or GED required; higher degree preferred.
• 3+ years of related management experience.
• Food Safety Certification a plus.
• Demonstrated ability to lead a team and deliver customer service excellence.

Responsibilities

• Plan, direct daily operations, forecast sales, labor, and profit within budget.
• Recruit, train, schedule, supervise, and evaluate unit staff.
• Maintain accounting records, daily reporting, and cash control; manage P&L.
• Respond to customer inquiries and resolve complaints.
• Maintain safe facilities, staff hygiene, and food handling standards.
• Represent the company professionally with clients and guests.

Skills

Customer service

Team leadership

Problem solving

Education

High School Diploma/GED

Bachelor's or Business Degree preferred

Job description

Compensation Amount: 27.00 USD Hourly

Job Summary

The Kitchen Manager is responsible for all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Kitchen Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The Kitchen Manager motivates, instills accountability, and achieves results to drive success in the unit.

Job Description

ESSENTIAL FUNCTIONS

• Plan, develop, and direct daily operations. Forecast and analyze sales, labor, and profit; and, ensure compliance with established budget. Schedule, supervise, and participate in the operational duties specific to the unit.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit's management and staff.
• Maintain accounting records, daily reporting requirement, and cash control. Manage P&L statement.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
• Act as Company's point of contact with clients. Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/GED required. Bachelor's or Business Degree preferred.
• At least 3 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.