Administration - The Ridge Environmental Ed. Center

Guest Services; Haines City (FL); Vor Ort; USD 18.000 - 26.000; Vollzeit

Zusammenfassung

Guest Services in Florida is seeking an Administrator to provide high-level support to the General Manager by handling information requests and performing administrative functions such as preparing correspondence, scheduling meetings, and delivering exceptional customer service.

Responsibilities include greeting guests, responding to inquiries by phone, email, and fax, drafting professional correspondence, generating reports, and coordinating payroll and vendor invoices.

Qualifikationen

• High School Diploma or GED required.
• College degree preferred; hospitality or business focus preferred.
• Experience in hospitality, catering, or food service is a plus.

Aufgaben

• Answer routine and non-routine questions and take messages.
• Greet customers politely and anticipate needs.
• Manage inquiries via phone, email, and fax.
• Draft professional correspondence and proposals under manager's direction.
• Maintain organization and generate reports for departments.
• Ensure guest relations and handle complaints promptly.
• Coordinate payroll and personnel databases with HR; process invoices with accounting.

Kenntnisse

Customer service

Multitasking

Interpersonal skills

Communication

Office administration

Scheduling

Problem solving

Reading/writing English

Ausbildung

High School Diploma/GED

College degree preferred

Associate's degree in hospitality or related field preferred

Tools

MS Word

Outlook

Excel

Jobbeschreibung

Compensation Amount:16.00 USD Hourly

Job Summary: The Administrator will be responsible for providing high-level support to the General Manager by handling information requests and performing administrative functions such as preparing correspondence, interacting with guests, scheduling meetings, and providing exceptional customer service.

ESSENTIAL FUNCTIONS

• Takes messages and fields/answers all routine and non-routine questions.
• Greet customers in a polite, positive manner.
• Anticipate customers' needs and respond promptly.
• Respond to inquiries- inbound phone calls, written, electronic (Email), and fax.
• Draft and send well-constructed and professional correspondence and proposals for clients/potential clients under the direction of the General Manager.
• Maintain organization. Assist in creating, distributing and delivering reports to various departments.
• Always maintain positive guest relations and notify the General Manager of all complaints in an efficient and timely manner.
• Notify the General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Maintain cleanliness of designated office areas and equipment. Organize and replenish supplies as needed.
• Document and input inventory.
• Escort guests and vendors from the lobby and loading dock.
• Check on conference room and event spaces throughout the day to assist, show, or review.
• Coordinate with human resources to handle payroll and personnel databases.
• Work with accounting departments to process invoices, make payments, and track receipts.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/GED required.
• College degree preferred.
• Culinary/Hospitality/Business Administration or Associate's degree in food service or related field preferred.
• Experience in the Hospitality; catering, restaurant, food service At least 3 years' experience in an administrative support field.
• Must be able to read, write and speak English - Spanish speaking a plus.
• Ability to multitask with a strong sense of common sense in a fast-paced environment.
• Computer proficiency with the ability to utilize MS Word, Outlook, and Excel is required.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Excellent interpersonal, administrative, telephone and other communications skills.
• Familiarity with office equipment, like printers and fax machines.
• Basic math skills; Strong customer service abilities; actively looks for ways to assist coworkers and customers.
• Ability to effectively organize and coordinate multiple tasks, work as a team, and quickly problem-solve.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 30 lbs. regularly, 20-25 lbs. frequently, and up to 35 lbs. occasionally.
• Ability to sit at a desk in front of a computer for extended amounts of time.
• Reading and writing work-related documents in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.