Kitchen Manager

Ontario Trillium Foundation; Rockville (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Chick-fil-A Research Row is seeking a Kitchen Manager to lead daily kitchen operations, ensure top guest service, and uphold safety standards. You will coach a diverse team, manage staffing and priorities, and drive a culture of food quality and efficiency.

The role focuses on training, accountability, and continuous improvement, with a strong emphasis on Lean production and a welcoming, safe dining experience for guests.

Qualifications

• Experience coaching Kitchen Leaders and Team Members.
• Strong food-safety mindset and guardian of the brand.
• Ability to manage multiple priorities and shifts.
• Commitment to portion control and taste quality.

Responsibilities

• Demonstrate passion for the business and managing operations.
• Find, train, develop and recognize the best people.
• Manage daily activities to deliver excellent guest service.
• Maintain strong food quality and safety standards.
• Adjust to multiple demands and shifting priorities.
• Coach, evaluate and provide accountability for kitchen team.
• Ensure lean production and a clean environment.

Skills

Leadership

Team Management

Food Safety

Coaching

Communication

Multicultural teamwork

Job description

The Kitchen Manager is responsible for

• Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements




• Coaching the behaviors of all Team Leaders and Team Members who work in the Kitchen

Those behaviors include:

• Always demonstrating a Food-Safety first mindset and strive to achieve guardian of the brand.




• Sense of Urgency that creates surprisingly fast Speed of Service




• Attention to detail that ensures preparation and production procedures are followed according to pathway training.




• Execution of systems that ensure a refreshingly clean environment.




• Maintaining a work environment that ensures and promotes food safety.




• Vigilant attention to the organization and appearance of the kitchen

As an Kitchen Manager you will:

• Demonstrate a passion for the business and managing the overall operations.




• Find, train, develop and recognize the best people.




• Manage daily activities to ensure guests receive excellent customer service.




• Demonstrate a strong awareness and concern for food quality and safety.




• Adjust to multiple demands and shifting priorities.

Behavior Characteristics:

• Work a maximum of up to forty hours per week both morning and evening shifts in the restaurant.




• Allocate at least two hours per week to planning.




• Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members




• Combine critical thinking and practical leadership to create a culture of innovation.




• Effectively coach and give direction.




• Intentionally and methodically grow and nurture relationships with the staff.




• Be able to connect with a multicultural team.




• Align hiring, training, daily practices, and evaluation practices with the Vision and Mission of Chick-Fil-A Research Row.




• Enthusiastically and passionately lead the Kitchen team.

Additional Responsibilities:

• Inventory management




• End-of-Month counts and input.




• Effective & efficient ordering




• Maintaining a LEAN production environment




• Ensure our CEM scores in terms of portion size and Taste of food.




• Coaching, evaluating, and providing accountability for all kitchen Team Members




• Ensure all necessary preventative maintenance and cleaning per set schedule.