Kitchen Manager

R365hire; Orange (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Team Member Discount

Free uniforms

Training & development

Job summary

Buffalo Wild Wings in Orange, CA is seeking a Kitchen Manager to lead the Heart-of-House operations, ensure food safety and quality, and supervise HOH team members. You will drive excellence in service and maintain high standards across food preparation and execution.

You will recruit, train, and retain HOH staff, monitor safety and labor guidelines, and partner with the GM on training programs and performance improvements to enhance guest experiences.

Qualifications

• Minimum 1 year of restaurant/bar leadership experience.
• Strong people management and communication skills.
• Focus on hospitality and guest satisfaction.

Responsibilities

• Manage HOH kitchen operations and oversee service during shifts.
• Support and energize HOH team and managers.
• Hire, onboard, train, and develop HOH staff.
• Enforce food safety and general safety standards.
• Coach staff and manage performance and disciplinary actions.
• Monitor service speed and ticket times.
• Engage with guests to gather feedback and improve experience.
• Oversee HOH execution including service, safety and efficiency.

Skills

People management

Communication

Guest service

Time management

Teaching others

Safety compliance

Operations knowledge

Tools

Computer operations

Job description

Benefits:

• Opportunity for Growth
• Dynamic Environment
• Team Member Discount
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

The Kitchen Manager position creates legendary experiences for guests and team members through the management of the Heart-of-House (HOH). The Kitchen Manager is directly accountable for the execution and performance of the HOH and provides direction and supervision to all HOH team members.

RESPONSIBILITIES

• Manages the operation of the sports bar, conducting effective zone management every hour throughout each shift
• Provides support to team members and managers and adds energy to each area of the sports bar
• Interviews, hires, onboards, trains, develops and retains team members, with specific responsibility for HOH staffing
• Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
• Coaches team member and shift manager behaviors and makes recommendations for the counseling, discipline and termination of team members
• Responsible for overall speed of service and ticket time tracking
• Interacts with guests in the dining room and the bar, makes personal connections and seeks specific feedback about their experience
• Manages the HOH execution (service, safety and efficiency) as well as the overall

HOH financial and labor performance:

• Food Cost of Sales and variances
• Oversees effective and efficient ABLM scheduling of labor for HOH
• Reviews and analyzes overall inventory and ordering levels
• Responsible for Overall Satisfaction (OSAT), Market Force and other guest feedback metrics related to HOH service
• Maintains HOH organization, food storage standards, food safety measures and cleanliness standards
• Responsible for the management of cost of goods sold (COGS) related costs for the

HOH

• Ensures the execution of training programs and ensures compliance for direct reports on all training and certification requirements
• Handles team members’ complaints or concerns by actively listening, involving the necessary individuals, investigating and resolving where appropriate
• Ensures compliance with all local, state and federal laws
• Assists with all activation rollouts and introductions of new products, tools and services
• Creates and executes strategic plans for HOH based off feedback reports
• Supports GM with Certified Trainer selections in area of responsibility and training program execution
• Conducts pre and post shift meetings
• Completes all manager tools on time and with integrity
• Manages the balance of labor hours and service efficiency during their shift to meet labor guidelines (ABLM) without sacrificing guest service
• Interviews, hires, onboards, trains, develops and retains team members, with specific responsibility for HOH staffing
• Conducts scheduled performance appraisals for direct reports
• Stays current on all federal, state, local and company required training and certifications, such as responsible alcohol service and food safety
• Other duties as assigned

KNOWLEDGE/SKILLS

• General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures and computer operations
• Strong people management and communication and interpersonal skills
• Superior guest service and hospitality skills
• Skill in time management and organization with attention to detail
• Self-motivated and a passion for teaching others
• Ability to read and comprehend written materials and perform basic to intermediate mathematical computations
• Ability to maintain a high degree of pace and intensity for an extended period of time

BUFFALO WILD WINGS CULTURE The physical demands for this position require the individual to sit, stand, bend, lift up to 50 pounds, and move intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Requirements

• General knowledge of labor laws, health codes, safe food handling and sanitation,
• Strong people management and communication and interpersonal skills
• Superior guest service and hospitality skills
• Skill in time management and organization with attention to detail
• Self-motivated and a passion for teaching others
• Minimum 1 year of restaurant/bar experience in a leadership role

Company Information You are applying for work with a franchisee of Buffalo Wild Wings not Buffalo Wild Wings International, Inc. Any information you submit will be provided solely to the franchisee. If hired, the franchisee, SC Wings, LLC will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.