Kitchen Manager

Applebee's Grill & Bar; Jacksonville (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Ontario Trillium Foundation seeks a hands-on Restaurant Supervisor to manage daily dining room operations in Jacksonville, IL, ensuring prompt, friendly service and adherence to brand standards. You lead shift teams, model guest focus, and drive performance using the Vision/Mission in everyday practice.

You will supervise scheduling, inventory control, food presentation, safety and sanitation, and the handling of guest concerns to maintain a consistently superior guest experience and smooth

Responsibilities

• Ensures prompt friendly service according to company guidelines.
• Directs overall activities and performance of associates on a shift-by-shift basis.
• Uses Vision/Mission to guide teamwork, results, integrity, passion for service, fun and guest focus.
• Responds promptly to verbal guest complaints and corrects issues with staff; refers all written/verbal complaints to the General Manager.
• Prioritizes guest contact; aims for 100% table visitation by self and staff.
• Enforces alcohol awareness on a shift-to-shift basis.
• Maintains adequate departmental inventory levels.
• Ensures product preparation and presentation meets company standards.
• Schedules associates effectively to meet sales demands.
• Maintains safety and security programs per policy and government standards.
• Corrects unsafe practices or conditions.
• Promotes and manages restaurant organization, cleanliness, and sanitation.

Job description

SPECIFIC FUNCTIONS AND DUTIES

1. Manages Restaurant Environment

• Ensures prompt friendly service according to company guidelines.
• Directs overall activities and performance of associates on a shift-by-shift basis.
• Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven.
• Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to General Manager.
• Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
• Enforces alcohol awareness on a shift to shift basis.
• Maintains adequate departmental inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting company standards.
• Effectively schedules associates to meet sales demands.
• Maintains effective safety and security programs according to company policy and government standards.
• Corrects unsafe practices or conditions.
• Promotes and manages restaurant organization, cleanliness, and sanitation.