Kitchen Manager

Applebee's Grill & Bar; Belvidere (IL); On-site; USD 48,000 - 56,000; Full time

Job summary

Ontario Trillium Foundation in Belvidere, IL is seeking a Restaurant Operations Manager to oversee daily service and lead a team of associates on a shift-by-shift basis. You will uphold company standards, ensure guest satisfaction, and model the Vision/Mission in all interactions.

Responsibilities include directing performance, managing inventories, scheduling, enforcing safety, maintaining sanitation, and handling guest feedback promptly to maintain a guest-driven culture and achieve sales

Job description

SPECIFIC FUNCTIONS AND DUTIES

1. Manages Restaurant Environment

• Ensures prompt friendly service according to company guidelines.
• Directs overall activities and performance of associates on a shift-by-shift basis.
• Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven.
• Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to General Manager.
• Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
• Enforces alcohol awareness on a shift to shift basis.
• Maintains adequate departmental inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting company standards.
• Effectively schedules associates to meet sales demands.
• Maintains effective safety and security programs according to company policy and government standards.
• Corrects unsafe practices or conditions.
• Promotes and manages restaurant organization, cleanliness, and sanitation.