Kitchen Lead

Giant Eagle, Inc.; Carmel (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated GetGo Kitchen Lead to enhance customer satisfaction and team performance. In this dynamic role, you will oversee kitchen operations, ensuring safety and quality while coaching and guiding team members. Your leadership will foster a friendly environment, driving sales and operational excellence. If you have a passion for food service and a knack for team development, this is the perfect opportunity to step into a leadership position and make a significant impact.

Qualifications

• 1-3 years of experience in a supervisory role in food service.
• Certification in Food Safety is preferred.

Responsibilities

• Lead and coach the kitchen team while ensuring safety and quality.
• Exceed customer expectations with efficient food service.
• Monitor kitchen operations and assist in achieving sales goals.

Skills

Food Service Management

Team Leadership

Customer Service

Safety Compliance

Education

High School Diploma or Equivalent

Job description

Job Summary

As a GetGo Kitchen Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate, and pleasant food service. You will also provide guidance and coaching to Team Members, ensuring the store runs smoothly. In this role, you will be on the fast track to store leadership — coaching, supervising, and leading the kitchen team in addition to, and often on behalf of, the Store Leader.

Disclaimer: Applicants must reside in the same country as the primary location of the role as outlined in this job posting.

Job Description

• Experience Required: 1 to 3 years
• Experience Desired: Supervisory role and food service experience
• Education Desired: High school diploma or equivalent
• Certification or Licensing Preferred: Food Safety
• Lifting Requirement: Up to 50 pounds

Job Responsibilities

• Maintain safety as the top priority in all aspects of work, for Team Members, customers, and products.
• Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate, and pleasant food service, along with guidance and coaching to Team Members, and exemplary service to vendors and stakeholders.
• Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers.
• Assist management in setting and reaching sales and profit goals by encouraging sampling and suggesting, while managing shrink.
• Monitor quality control in the kitchen and during food and supply ordering.
• Maintain flexibility in scheduling by ensuring all Team Members are cross-trained on all positions.
• Be ready to lead the team in the Kitchen and step in as a GoGetter as needed.
• Ensure restrooms are clean and well-stocked at all times.
• Proactively monitor competitor fuel pricing and collaborate with business partners to remain competitive.
• Address equipment issues promptly.
• Ensure all Team Members have access to proper training and resources.
• Provide training and leadership to hourly Team Members and peer Leads when assigned.
• Supervise product merchandising and integrity, ensuring safety audits are passed and Team Members are certified in food safety.
• Set and promote sales and performance goals, providing tools for achievement.
• Identify team strengths and opportunities, and think strategically in scheduling and team development.
• Nurture an environment of inclusion and diversity, valuing each Team Member's voice.