Kitchen Equipment Service Technician

TriMark; Birmingham (AL); Remote; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Kitchen Equipment Service Technician to join their team in Birmingham. This full-time position offers the opportunity to work independently while providing essential service and repair for foodservice equipment. The ideal candidate will possess strong technical skills and a passion for customer service, ensuring that clients receive top-notch support. With a commitment to safety and compliance, you will play a vital role in maintaining equipment and building positive relationships with customers. Join a company that values integrity and excellence, and make a difference in the foodservice industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Pet Insurance

Legal Insurance

401k

Community Service Day

Spotlight Awards

CFSP Prep Certification Program

Qualifications

• 1-2 years of experience in service and repair of foodservice equipment.
• Completion of an accredited Technical/Trade school preferred.

Responsibilities

• Provide service, repair, and installation of foodservice equipment.
• Manage inventory and maintain tools on the service vehicle.

Skills

Customer Interaction Skills

Technical Expertise

Troubleshooting Skills

Communication Skills

Multitasking Ability

Education

Technical/Trade School

1-2 Years Experience in Foodservice Equipment

Tools

Field Automation Systems (Tablets, Cell Phones)

Job description

Friday, April 11, 2025

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

POSITION SUMMARY:

• The Kitchen Equipment Service Technician reports to the Service Manager.
• Located in Birmingham, Alabama
• Full-Time
• Remote

The Kitchen Equipment Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Equipment Service:

• Independently work on leased and billable service customers' equipment (COD Calls).
• Perform intermediate-level equipment and accessory installations.

Repair and Maintenance:

• Complete on-site repair and maintenance, limited to standard kitchen equipment (no specialized equipment), on a full on-call rotation.
• Run intermediate troubleshooting and test tasks.

Safety Compliance:

• Survey safety devices and equipment regularly.
• Inspect foodservice equipment to ensure safety.

Inventory Management:

• Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
• Conduct installation, servicing, and repair of foodservice equipment.

Communication:

• Provide timely and detailed service reports via assigned tablet.
• Reach out to higher-level Service Techs for troubleshooting or assistance periodically.
• Use field automation systems (i.e., tablets, cell phones, etc.).

Customer Interaction:

• Provide professional service and customer support during reactive service calls, PM's, and installs.
• Comprehend customer requirements, build positive relationships, and take appropriate actions.

Safety and Compliance:

• Operate vehicles in a safe manner.
• Use appropriate personal protective equipment (PPE).

Documentation:

• Read and interpret equipment manuals for required maintenance and service.
• Maintain and take periodic inventory of parts, materials, and components as directed.

Additional Responsibilities:

• Inform management regarding intermediate procedures and/or status of work orders.
• Help in other jobs as needed.
• Perform other related duties as required and assigned.

COMPETENCIES:

• Advanced communication skills with the ability to converse with customers and all levels of management.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Confident presentation skills to convey information to groups of customers when needed.
• Ability to troubleshoot, test, repair, and service foodservice equipment.

QUALIFICATIONS & EXPERIENCE:

• 1 – 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of one year hands-on experience in commercial refrigeration.
• Ability to successfully pass a background check including drug testing post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools, or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.