Kitchen Director

Chick-fil-A; Cross Roads (AR); On-site; USD 90,000 - 130,000; Full time

Job summary

Chick-fil-A Crossroads Center is seeking a Director to lead operations and people, delivering REMARKable guest experiences. You will develop IDPs, meet weekly with the Executive Director and GM, and ensure systems, safety, quality, and cost controls are in place while growing a strong team culture.

The role is primarily operational (80%) with some administrative duties (20%), requires senior-level management experience and a bachelor’s degree or equivalent, and prefers bilingual English/Spanish

Qualifications

• Bachelor’s degree or 5+ years of management-level experience.
• Bi-lingual English/Spanish strongly recommended.
• Proven track record in building systems and leading teams to hit business metrics.

Responsibilities

• Develop an Individual Development Plan (IDP) for the year with the Operator and Executive Director, sharing goals with the Director Team.
• Meet weekly with GM, Director Team, and Reporting Coordinators.
• Oversee all operational positions (Front of House & Back of House) and document/train new systems.
• Manage Food Costs, inventory, waste, and LEAN initiatives with leaders to ensure results.
• Maximize kitchen throughput by ensuring Food Safety, Food Quality, Production capacity, and team culture.
• Lead and interpret Customer Experience Metrics (CEMs) results with Back of House team.

Skills

Influential Leader

Clear communication

Seeks feedback

Food Safety awareness

Coaching

Time management

Follow through

Team culture building

Relationship building

Self-discipline

Education

Bachelor’s degree or 5+ years management experience

Job description

What is a Director at Chick-fil-A Crossroads Center?

Responsibilities of all Directors:

• Serves others first, leads like Truett
• Maintains Vision and Mission alignment with the Operator
• Lead shifts as needed, develop leaders to lead shifts to hit business metrics
• Maintaining key metrics of the business, determined by the Operator
• Attend upper management leadership meetings
• Creates & implement systems that push the business and people forward
• Attend one-on-one meetings with the Exec Director and/or General Manager
• Perform your responsibilities consistently at a level of excellence

Characteristics of Directors:

• An Influential Leader -- Effectively lead others in culture and task
• Passionate about clarity in all avenues of communication and to all levels
• Actively seeks feedback and desires to grow and improve
• Protects in areas of Food Safety, Food Quality, Culture, and Trust.
• Solution Builder: creating systems (clear, repeatable, and gets results) that sustain & fix.
• Servant heart: always willing to help where the business needs, at any level
• Is innovative: maximize opportunities around you while being a good steward of time and resources
• Earns respect of Team Members and is able to influence their behavior
• Ability to build relationships and results, with people of various backgrounds and capabilities
• Believing in the potential of all; coaching towards improvement over discipline
• Personal standards should always be above Chick-fil-A standards
• Passionate about Chick-fil-A procedures and meeting quality requirements
• Self-disciplined and self-motivated
• Good time management skills
• Excellent follow through - do what you say you will do
• Cares about Chick-fil-A, every team member and every guest

Conditions of the position:

• Be able and willing to work Monday through Saturday between 5:30 a.m. and 11:30 p.m., with flexible start and end times.
• Position is ~80% operational/20% administrative/Meetings
• Have the stamina to work 45 to 50 hours per week
• Must have proven history of creating, implementing, and evaluating systems and results
• Willingness to, on occasion, to flex schedule to cover shifts as needed for business, team player
• Have a valid driver’s license
• Bi-lingual (English/Spanish) is strongly recommended
• Have a bachelor’s degree and/or 5+years of relevant management-level work experience

Job Duties:

• Develop an Individual Development Plan (IDP) for the year with the Operator and Executive Director and share with the Director Team, defining all goals and a plan to reach them.
• Meet weekly with GM, Director Team, and Reporting Coordinators
• Must be high-level in all Operational positions (Front of House & Back of House)
• Must document and maintain all new systems created, plus train others on them
• Responsible for overseeing all aspects of Food Costs (Inventory, waste, allocations, LEAN) and collaborating with other leaders to ensure the systems are effective and getting desired results
• Maximize kitchen throughput and capacity by delivering on these four key drivers: Ensure Food Safety, Improve Food Quality, Increase Production Capacity, and Enhance Team Member Culture
• Oversees weekly CEMs (Customer Experience Metrics) results to Back of House team
• Train, execute, and follow-up on AHA system performance and metrics.
• Responsible for a Clean and Safe Environment in Back of House
• Assist in Truck orders, credits, FIFO, counts
• Maintains, analyzes, and regulates people assessments: 30-day, quarterly evaluations, coaching sessions, and strategies with key leaders of areas. Constantly mentoring up TMs to leaders.
• Ensure that all Team Members and Leadership have the expectations, skills, resources, and accountability to perform their role with excellence in an effort to provide REMARKable experiences to every guest. Assist in execution of training leaders.
• Be willing to assist in other projects, as assigned by GM/Executive Director/Operator

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.