Kiehl's Keyholder (PT) Upper East Side

L'Oreal USA, Inc; New York (NY); On-site; USD 26,174 - 28,929; Part time

Benefits offered by this job

VIP Access to Internal Shop discounts

Learning & Development opportunities

Mentorship Programs

Employee Resource Groups

Mental Health & Wellness programs

Job summary

Kiehl's Since 1851 in New York seeks a Keyholder to support the Store Manager in achieving store sales goals while ensuring superior customer service and brand presentation. The role emphasizes assisting with daily operations, training new staff, and upholding visual and service standards to drive repeat business.

The position requires 18+ years old, HS diploma or GED, and willingness to work closing shifts and weekends. Bilingual skills are a plus.

Qualifications

• Retail or cosmetic experience preferred.
• Prior key holder experience preferred.
• Customer service experience required.
• Strong communication skills.
• Analytical thinking and problem-solving abilities.
• Basic computer skills (POS, register) required.
• Must be willing to work 2 closing shifts per week and 2 full weekends per month.
• High School Diploma or GED required.
• Must be 18 years or older.

Responsibilities

• Delivers a best in class experience to customers.
• Upholds standards of customer service excellence.
• Leader in productivity.
• Regular attendance and timeliness for all scheduled shifts.
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team.
• Enforce company policies and procedures.
• Perform open and close procedures for the store.
• Provide training to new store employees.
• Effectively execute visual directives, education selling tools and customer service standards.
• Perform other job-related duties as assigned.

Skills

Retail experience

Cosmetics experience

Customer service

Communication

Analytical skills

Basic computer skills

Weekend/closing shifts availability

Education

High School Diploma or GED

Job description

Kiehl's Since 1851, Keyholder

What You Will Do

We have an exciting opportunity to join the Kiehl's family as a Keyholder. This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team. Provide superior customer service standards and develop customer relationships that will result in repeat business. Execute short and long term plans to achieve goals in support of the store's business strategy. Responsible for product and brand image presentation while maintaining a neat and organized store.

• Delivers a best in class experience to customers
• Upholds standards of customer service excellence
• Leader in productivity
• Regular attendance and timeliness for all scheduled shifts
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team
• Enforce company policies and procedures
• Perform open and close procedures for the store
• Provide training to new store employees
• Effectively execute visual directives, education selling tools and customer service standards
• Perform other job-related duties as assigned

What We Are Looking For

Required Qualifications

• Retail and/or cosmetic experience preferred
• Prior key holder experience preferred
• Customer service experience
• Communication skills
• Analytical skills
• Basic computer skills
• Must be willing to work 2 closing shifts per week and 2 full weekends per month
• High School Diploma or GED required
• Must be 18 years or older

Preferred Qualifications

• Bilingual: Spanish or Mandarin

Physical Environment

Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis.

What's In It for You

• Salary Range: $19-$20.50
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Equal Opportunity Employer

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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