Kiehl's Keyholder (PT) Boston

L'Oréal; Boston (MA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

VIP Access to L’Oréal’s Internal Shop for Discounted Products

Unlimited Access to E-learnings

Lunch & Learn Sessions

Mentorship Programs

Access to Mental Health & Wellness Programs

Job summary

L'Oréal is seeking a Keyholder for their Kiehl’s family in Boston, MA. This role is essential in assisting the Store Manager with achieving sales goals and providing exceptional service. Candidates should have retail experience and strong communication skills.

The position offers a salary range of $17–$19 and various employee perks, including discounts and learning opportunities. Join a diverse team that values inclusion and professional development.

Qualifications

• Must be 18 years or older.
• Willingness to work 2 closing shifts per week and 2 weekends per month.
• Able to work on the sales floor for extended periods.

Responsibilities

• Assist the Store Manager in achieving store sales goals.
• Provide superior customer service standards.
• Train new store employees.
• Execute visual directives and customer service standards.

Skills

Retail and/or cosmetic experience

Customer service experience

Communication skills

Analytical skills

Basic computer skills

Bilingual: Spanish or Mandarin

Education

High School Diploma or GED

Job description

What You Will Do

We have an exciting opportunity to join the Kiehl’s family as a Keyholder. This position is responsible for assisting the Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team. The role requires providing superior customer service standards, developing customer relationships that lead to repeat business, executing short- and long-term plans to achieve goals in support of the store’s business strategy, and maintaining a neat and organized product and brand image presentation.

• Delivers a best-in-class experience to customers
• Upholds standards of customer service excellence
• Leader in productivity
• Regular attendance and timeliness for all scheduled shifts
• Assists the Store Manager in achieving store sales goals and individual sales goals established by the management team
• Enforces company policies and procedures
• Performs open and close procedures for the store
• Provides training to new store employees
• Effectively executes visual directives, enterprise selling tools, and customer service standards
• Performs other job-related duties as assigned

What We Are Looking For

Required Qualifications

• Retail and/or cosmetic experience preferred
• Prior key holder experience preferred
• Customer service experience
• Communication skills
• Analytical skills
• Basic computer skills
• Must be willing to work 2 closing shifts per week and 2 full weekends per month
• High School Diploma or GED required
• Must be 18 years or older

Preferred Qualifications

• Bilingual: Spanish or Mandarin

Physical Environment

Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs on a regular basis.

What’s In It For You

• Salary Range: $17–$19
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Equal Opportunity Employment

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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