Kids' Craft Party Host & Events Coordinator

Michaels Stores; DeKalb (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Tuition assistance

Telemedicine

Job summary

The Michaels Companies Inc. is seeking an Events Coordinator in DeKalb, IL to plan and run in-store events, including children’s parties, while delivering a friendly shopping experience and supporting Omni channel processes. You’ll engage guests of all ages, teach crafts, and manage add-ons to meet brand standards.

Responsibilities include customer assistance, checkout efficiency, and ongoing store upkeep. Strong communication and organization are essential to ensure guest satisfaction and

Qualifications

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.

Responsibilities

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Skills

Event coordination

Customer service

Communication skills

Organizational skills

Creativity

People skills

Job description

The Michaels Companies Inc. is seeking an Events Coordinator in DeKalb, IL to plan and run in-store events, including children’s parties, while delivering a friendly shopping experience and supporting Omni channel processes. You’ll engage guests of all ages, teach crafts, and manage add-ons to meet brand standards.

Responsibilities include customer assistance, checkout efficiency, and ongoing store upkeep. Strong communication and organization are essential to ensure guest satisfaction and