Kids Clubhouse Team Member - Monday and Tuesday 8am - 12pm

Wisconsin Athletic Club, LLC; Glendale (WI); Presencial; USD 17.000 - 21.000; A tiempo parcial

Descripción de la vacante

Wisconsin Athletic Club, LLC in Glendale, WI is seeking a part-time Kids’ Clubhouse Team Member to welcome families and support engaging activities. You will greet members with a smile, handle check-ins, help with snacks and story time, and ensure a clean, safe play space.

Responsibilities include supervising shifts, coordinating with team leads, following safety procedures, promoting club programs, and assisting with member retention through friendly service and program participation.

Formación

• Greet families with a smile and provide friendly service.
• Maintain safety and clean, inviting Kids’ Clubhouse areas.
• CPR certification is preferred or required where stated.

Responsabilidades

• Greet families and manage check-ins for Kids’ Clubhouse.
• Assist in activities, story time and snack preparation.
• Keep play area clean and safe, reporting issues to lead.
• Support in promoting club programs and events.
• Coordinate with Team Lead and teammates to cover shifts.

Conocimientos

Customer greeting & service

Teamwork

Communication

Safety awareness

CPR certification

Descripción del empleo

Job Details: Job Location: WAC North Shore - Glendale, WI, Position Type: Part Time, Salary Range: Undisclosed, Job Shift: Schedule Will Vary, Kids’ Clubhouse Team Member – Job Description and Performance Expectations

Daily Operations

• Use smile, name and eye contact when greeting families.
• Work a minimum of two shifts per week.
• Conduct a daily walk through of the Kids’ Clubhouse to ensure proper working conditions.
• Responsible for working or finding subs for all scheduled shifts. Inform Team Lead of any changes.
• Attend department-specific Kids’ Clubhouse meetings.
• Keep families informed of guidelines; say yes whenever possible.
• Assist in preparing activities, story time and snacks.
• Maintain cleanliness of Kids’ Clubhouse during all hours.
• Ensure follow-up on all member complaints, suggestions and incident reports.
• Implement all Kids’ Clubhouse policies and procedures.

Team

• Catch fellow Team Members doing things right and hand out WAC Bucks.
• Participate in 90-day review and ongoing Team Member evaluations.
• Communicate concerns, suggestions and complaints to Team Lead.
• Pursue ongoing personal and professional development and share what you learn with others.
• Be available for regular communication with Team Members and Kids’ Clubhouse Team Lead.
• Be a team player – strive to help out wherever and whenever possible.

Safety

• Own and immediately resolve pool problems to ensure member and guest safety.
• Know the Safety Plan and Emergency Action Plan.
• Inspect for cleanliness and safety of the Kids’ Clubhouse, including the bathroom area.
• Report any facility issues or broken equipment to Kids’ Club Team Lead, MOD or General Manager.
• Clean, sanitize and organize all toys daily.
• Maintain good standing for CPR certification.
• Follow all insurance, liability and incident report procedures.
• Report pool issues and broken pool equipment immediately to GM and Maintenance department.

Financial

• Use common sense and best judgment when providing volume of snacks and art supplies.
• Clock in and out during your scheduled shifts to ensure payroll accuracy.

Income Generation

• Understand that the Kids’ Clubhouse is a vital department that helps sell many family memberships.
• Up-serve or recommend additional services of interest to our members at point-of-sale.

Programming

• Be visible and involved in Kids’ Clubhouse programs and activities.
• Sign up for upcoming programs, activities and events to increase WAC product knowledge.
• Promote special events and programs, especially the ones in the Kids’ Clubhouse.
• Utilize the Program Process when creating and evaluating programs and events.
• Participate in community organizations and positive social media to actively promote club.

New Member Integration & Retention

• Welcome all families to the club, engage with them and create memorable experiences.
• Connect all families to the club via programs and activities.
• Utilize the 5-foot rule – if you are within 5 feet of a family, engage them with a WAC greeting.
• Be personally committed to fitness by actively going through the retention program sessions.