Kickback Host: Hospitality & Guest Experience Lead

Drury Hotels Company, LLC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 (incentiv

Flexible scheduling

Hotel discounts

Free room nights

Mentorship and growth

401(k)

Health, dental, vision

Life and disability insurance

Newsweek Best Workplaces 2025

Job summary

Drury Plaza Hotel Pittsburgh is seeking a team member to oversee the 5:30 Kickback, ensuring a warm, welcoming guest experience and high hospitality standards. You will manage food preparation, clean-up, and maintain a clean kitchen and lobby area while upholding food safety and stock levels.

You will engage with guests using your knowledge of the hotel, area, and events to deliver exceptional service, embodying the Drury culture across our nationwide family of hotels.

Qualifications

• Friendly, energetic communicators with knowledge of hotel accommodations and services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable atmosphere.
• Able to speak and receive direction in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and clean-up.
• Ensure kitchen and lobby areas are clean and well organized.
• Maintain food safety standards and stock supplies at appropriate levels.
• Provide courteous, friendly guest service with a +1 Service attitude.
• Promote the Drury culture to customers and co-workers.

Skills

Customer service

Food safety

Inventory management

English proficiency

Job description

Drury Plaza Hotel Pittsburgh is seeking a team member to oversee the 5:30 Kickback, ensuring a warm, welcoming guest experience and high hospitality standards. You will manage food preparation, clean-up, and maintain a clean kitchen and lobby area while upholding food safety and stock levels.

You will engage with guests using your knowledge of the hotel, area, and events to deliver exceptional service, embodying the Drury culture across our nationwide family of hotels.