Kickback Host: Guest Experience Lead

Drury Hotels; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Hotel discounts

Free room nights

Career growth

Job summary

Drury Hotels is hiring staff for their St. Louis property to ensure exceptional guest experiences during the 5:30 Kickback hour. You will assist with food preparation, maintain cleanliness of the kitchen and lobby, and uphold food safety standards while delivering warm, welcoming service to every guest.

Ideal candidates communicate well in English, engage with guests positively, and contribute to a friendly, efficient team culture known for strong hospitality and guest satisfaction.

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable atmosphere.
• Ability to speak and receive direction (written and verbal) in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• Ensure the kitchen and lobby area are clean and well organized.
• Ensure food safety standards are met and supplies are stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest questions using knowledge of the hotel, area, and events.
• Provide courteous, friendly guest service with a +1 Service attitude.

Skills

Hotel services knowledge

Inventory management

Customer service

English speaking

Friendly communication

Job description

Drury Hotels is hiring staff for their St. Louis property to ensure exceptional guest experiences during the 5:30 Kickback hour. You will assist with food preparation, maintain cleanliness of the kitchen and lobby, and uphold food safety standards while delivering warm, welcoming service to every guest.

Ideal candidates communicate well in English, engage with guests positively, and contribute to a friendly, efficient team culture known for strong hospitality and guest satisfaction.