Kickback Host

Drury Hotels Company, LLC; Fairview Heights (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Company-matched 401(k)

Job summary

Drury Hotels is hiring at the Fairview Heights property to deliver warm hospitality and exceptional guest experiences. You will join a family-owned company known for growth and value, and you will be supported to shine in a dynamic, guest-focused environment.

The role emphasizes guest service, team collaboration, and a commitment to high standards across the lobby and dining areas, with strong opportunities for advancement and a comprehensive benefits package.

Qualifications

• Experience in hotel guest service and hospitality.
• Able to communicate clearly in English.
• Friendly, energetic communication in a hospitality setting.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and cleanup.
• Ensure kitchen and lobby are clean and well organized.
• Maintain food safety standards and inventory levels.
• Provide courteous, friendly service with a +1 Service attitude.
• Answer guest questions using knowledge of the hotel, area and events.

Skills

Customer service

Hospitality

English

Job description

Property Location: 12 Ludwig Drive - Fairview Heights, Illinois 62208

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans.
• This role is eligible for a discretionary quarterly “+1 Service” bonus.

What you will do:

• Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• With your can‑do spirit and unique personality, you will shine at Drury Hotels.
• We seek friendly, energetic communicators with these qualifications.
• Knowledge of hotel accommodations, the community. and hotel services
• Ability to conduct accurate inventory of food items and calculate order levels
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
• Ability to speak and receive direction (written and verbal direction) in English

Rise. Shine. Work Happy. Hiring Immediately!

The pay range is $16.36 - $24.03

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

At Drury Hotels, we provide our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home.

As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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