Kia Service Manager

Palmen Auto Group; Kenosha (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) program with company match

Tuition reimbursement program

Catered lunches on Saturdays

Employee discounts on services

Free employee assistance program

Paid training

Job summary

Palmen Auto Stores is seeking a highly motivated Kia Service Manager to lead our service department, driving performance and customer satisfaction. You will build and retain a strong team, coach service advisors and technicians, and align service activities with sales and financial targets.

The role emphasizes leadership, strong communication, and the ability to motivate staff while maintaining best-in-class service standards and a positive work environment.

Qualifications

• 3+ years of proven success as a Service Manager in a dealership or service repair shop.
• Intermediate computer proficiency; CDK/ADP experience a plus.
• Top level management skills with impeccable work ethic and attitude.
• All applicants must be authorized to work in the U.S.

Responsibilities

• Ensure prompt, courteous service reflecting CSI and Kia standards.
• Support new and used vehicle sales by meeting their service needs promptly.
• Hire, train and monitor service department employees daily.
• Liaise between service advisors, technicians and customers.
• Manage and hire service department staff and prioritize services.

Skills

Leadership

Team player

Customer service

Communication

Coaching

Tools

CDK/ADP

Job description

We are searching for a high talented and motivated Kia Service Manager with a proven track record of success in one or multiple import service departments. Being a Service Manager for Palmen Auto Stores entails a great deal of responsibility with high rewards for success. As a Service Manager at Palmen Autos Stores, you will be accountable for prompt and effective service to our customers. In this role, you'll be responsible for driving the performance of the service department by building, developing and ultimately retaining a great team. Developing plans to motivate, promote important trainings, and coaching performance of service advisors, technicians and porters you'll be able to find success with customer satisfaction (CSI) and ultimately grow revenue in line with targeted business and financial objectives.

Our commitment to employees far exceeds the opportunity for career growth, we're looking for the best to grow our family here at Palmen and our wages and benefits reflect that...

• Paid Time Off and flexible scheduling
• Creative and competitive pay plan options
• Health insurance and wellness plans
• Free employee assistance program
• 401K program with a company match
• Tuition reimbursement program
• Catered lunches on Saturdays
• Employee discounts on sales and service
• Paid training

Responsibilities (not limited to)

• Ensure that customers receive prompt, courteous, and effective service reflective through the department CSI and through the Kia manufacturer standards
• Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner
• Ensure the correct handling of all aspects of the service transaction by thoroughly hiring, training and monitoring employees daily
• Serving as a liaison between service advisors, technicians and customers
• Manage and Hire Service Department employees - technicians and service advisors prioritize required services

Qualifications

• Must have at least 3 years of proven success as a Service Manager at a dealership or service repair shop experience
• Intermediate computer proficiency is required; CDK/ADP experience a plus
• Top level management skills with an impeccable work ethic, and positive attitude
• Strong communication and collaboration skills, always professional, a team player, passionate, driven
• Valid driver’s license with an acceptable driving record Must be willing to submit to a drug screen and background check
• All applicants must be authorized to work in the U.S.

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Auto Stores, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!

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We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.