Provide patient-centered services that optimize medication therapy for improved clinical and economic outcomes and excellent patient care from a centralized contact center. Services will be provided telephonically and include, but are not limited to: Comprehensive Medication Reviews, Targeted Interventions, Adherence Monitoring Interventions, and other Enhanced Patient Education Services. Ensure accurate and efficient KHC service is provided to our patients, the pharmacies we service, and the providers we support. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Minimum Qualifications
- Pharmacy Degree (BS-Pharmacy/PharmD) Required
- Must be licensed and remain in good standing with the State Board of Pharmacy in resident state
- Must be willing and able to obtain additional non-resident licensures as assigned
- ASHP-accredited residency or 2+ years relevant pharmacy experience
- Proven strength in written and oral communication skills to effectively relay information to patients, pharmacies, providers and all levels of the organization
- Ability to prioritize and handle multiple projects and responsibilities effectively
Preferred Qualifications
- Pharmacy Board Certification (Board of Pharmacy Specialties)
- 2+ years MTM experience
- Demonstrated leadership and coaching abilities
Responsibilities
- Identify, prioritize, and resolve medication-related problems, determine appropriate follow-up care, and prevent new medication therapy problems
- Assist patients in identifying barriers to adherence and develop strategies to overcome those barriers
- Use professional communication skills and effective education techniques to engage patients and caregivers in decision-making
- Formulate therapeutic goals based on medications and disease states, utilizing current literature and guidelines
- Make clear, concise, and timely recommendations to healthcare team members
- Display cultural competence, respect for diversity, and patient preferences in care delivery
- Mentor and supervise pharmacy students during IPPEs and APPEs
- Precept and mentor staff, interns, and residents
- Handle patient information and practice areas in a compliant manner
- Meet productivity and performance expectations set by supervisors
- Support the mission and values of Kroger Health
- Manage workload effectively and document services promptly
- Assist with other projects and support operations as needed
- Work cooperatively in high-paced and stressful environments
- Manage conflicts professionally and cooperatively
- Maintain honesty and integrity regarding customer and business information
- Follow directions and seek assistance when necessary
- Support interactions with minors, individuals with special needs, and older adults
- Perform essential functions with or without reasonable accommodations