Keystone, IA - Service Manager

P; Keystone (IA); On-site; USD 65,000 - 95,000; Full time

Job summary

P&K is seeking a Service Manager in Keystone, IA to lead the Service Department and drive profitable growth. You will implement efficient processes, ensure safety and compliance, and mentor staff to achieve service goals.

The role emphasizes leadership, team development, and collaboration with store management to deliver excellent customer service and robust service sales.

Qualifications

• Requires 2+ years managing a department.
• Understanding of financial principles related to department operations.
• Ability to analyze and interpret internal reports.
• Proficient in standard desktop applications and internet usage.
• Familiar with John Deere and competitive products.
• Strong verbal and written communication skills.
• Proven leadership and team-building abilities.
• Strong organizational skills and accuracy.

Responsibilities

• Provide service operation leadership to maximize ROI by optimizing service processes and safety procedures.
• Lead by sharing best practices to improve the Service Department.
• Review work orders for accuracy to ensure maximum ROI.
• Collaborate with HR to recruit, hire, develop and retain key talent.
• Ensure safety policy adherence and training within the service department.
• Develop training paths for service personnel with store management.
• Set goals, provide feedback, and address performance issues.

Skills

Department management

Financial principles

Data interpretation

Communication

Leadership

Teamwork

Organization

Computer literacy

John Deere knowledge

Education

High School Diploma or equivalent

Bachelor’s degree in business or related field preferred

Tools

Standard desktop applications

Job description

Keystone, IA - Service Manager*Job Function:Provide service operation leadership to maximize return on investment through optimizing Service Department processes and safety procedures to ensure internal and external customer satisfaction, grow profitable service labor sales, manage controllable expenses, attract and retain outstanding talent while effectively engaging department personnel.Essential Responsibilities:Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.Leads by sharing best practices that fosters improvement of the Service Department.Timely review of work order accuracy to be processed by administrative staff ensuring maximum return on investment.Work with Human Resources to recruit, hire, develop and retain key talent.Responsible for the safety of the service department in alignment with company safety policies. Conducts safety training, reviews safety related incidents and implements corrective actions agreed upon by Store Manager.Develop service personnel training paths in conjunction with Store Manager by evaluating abilities and scheduling the appropriate classes or learning modules to minimize disruption of department work flow.Communicates and holds service personnel for the location responsible to understand policies, procedures, and service goals.Establishes service personnel goals, provides feedback, rewards performance, and addresses performance issues in alignment with strategic service department direction provided by Store Manager.Engages team to participate and promote customer seminars, field days and related events.Works with Store Manager and other team members to create and implement a perpetual marketing plan that grows service sales and addresses seasonality of work load.Additional ResponsibilitiesOther responsibilities as assigned by supervisor.*Safety Sensitive PositionKeystone, IA - Service Manager Pay & BenefitsCompetitive Pay plus structured bonus planHealth, Dental, Vision and Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)ZERO cost health insurance for employee only coverageCompany Paid Life Insurance401k - 4% Company Match after 1 year...employee may start contributions first of the month after hire datePaid Time Off & Holiday Pay (Starting Day 1 with P&K!)Safety Gear AllowancesOngoing product and service trainingA collaborative, supportive store culture that actually feels like a teamKeystone, IA - Service Manager*Skills & Qualifications:2 or more years’ experience in managing a department.Understanding of financial principles relative to department operations.Ability to analyze and interpret internal reports.Ability to use standard desktop load applications and internet functions.Familiar with John Deere and competitive products.Ability to effectively communicate, both verbal and written, one-on-one and within a group.Must have good leadership skills.Ability to work well with other people.Must be well organized and accurate.Education:High School Diploma or equivalent.Bachelor’s degree in business or related field preferred.Physical Requirements:Must have good hearing and sight – well enough for safety purposes.Must be able to sit and/or stand for extended periods.Working Conditions:Normal office setting with occasional exposure to environments including fluctuations in temperature and humidity, dusty, dirty, wet, etc.Hazards:Exhaust fumes from equipment in enclosed areas.Noise level from equipment can be high.Exposure to agricultural chemicals which may require the use of safety/protective equipment.*Safety Sensitive PositionJob Specific Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, set, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.