Keyholder: Retail Leader | Flexible Schedule

kbi; Birch Run (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k) with company match

Employee assistance program

Employee discounts

Flexible schedule

Job summary

Kontoor Brands is seeking a store associate in Michigan to deliver exceptional customer service, engage customers, and promote the rewards program. The role requires flexible hours, weekend availability, and the ability to operate cash registers and assist with merchandising.

As a valued team member, you will learn new products, maintain clean and organized sales floors, and support daily operations while upholding company standards and loss-prevention guidelines.

Qualifications

• Must be 18 years of age or older.
• Retail or customer-facing experience preferred but not required.

Responsibilities

• Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
• Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
• Assist customer in the fitting room.
• Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
• Builds brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
• Learn about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provides information and advice on product performance, features, and specifications.
• Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
• Assist in daily store operations, including opening and closing, freight processing, accurately process transactions, handle cash, and maintain point-of-sale integrity.
• Follows company and store policies, procedures, and operational guidelines; communicates concerns to store leadership.
• Assigns tasks to team members as directed to support operational needs.
• React quickly to all customers and/or employee injuries and report them immediately to the Manager on Duty.
• Participates in Loss Prevention Audits, understands and complies with company loss prevention policies to minimize store shrink.
• Acts as Manager on Duty in the absence of the other members of the leadership team.
• Regularly communicates any employee's concerns directly to the Store Manager.
• Assists with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
• Addresses customer concerns professionally and in accordance with company guidelines.

Job description

Kontoor Brands is seeking a store associate in Michigan to deliver exceptional customer service, engage customers, and promote the rewards program. The role requires flexible hours, weekend availability, and the ability to operate cash registers and assist with merchandising.

As a valued team member, you will learn new products, maintain clean and organized sales floors, and support daily operations while upholding company standards and loss-prevention guidelines.