Keyholder (Part-time) - Birmingham, MI

Portland Leather Goods; Birmingham (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Employee discount

Career Growth Opportunities

Job summary

Portland Leather Goods in Birmingham, MI seeks a Store Key Holder to lead a passionate team and deliver a standout customer experience that reflects our love of leather. You will open and close, mentor colleagues, manage inventory, greet and assist shoppers, handle cash with accuracy, and promote promotions and loyalty programs while upholding our values of integrity and teamwork.

This role also requires weekend availability and a friendly, energetic approach.

Qualifications

• Minimum 1 year retail leadership or key holder experience.
• Minimum 2 years retail, store operations, and customer experience.
• Strong customer service and communication skills.
• Ability to handle cash and POS systems accurately.
• Familiarity with POS systems; Shopify experience is a plus.
• Reliable, responsible, and able to work independently.

Responsibilities

• Perform opening and closing duties, secure the store, and manage alarms.
• Build lasting relationships and memorable experiences with customers.
• Keep the sales floor, backroom, and checkout areas organized and merchandised.
• Assist with inventory processes, including receiving, stocking, and replenishment.
• Provide exceptional customer service by greeting customers and assisting with selection.
• Support sales goals by promoting promotions or loyalty programs.
• Maintain a safe working and shopping environment by following safety policies.
• Handle returns, exchanges, and transactions accurately.
• Lead on duty when management is absent.
• Train new associates on store procedures and product knowledge.

Skills

Leadership

Customer service

Cash handling

POS systems

Shopify

Independence

Tools

Shopify

Job description

Job Details: Job Location: Birmingham, MI 48009, Salary Range: $18.00 - $18.00 Hourly, Job Category: Retail,

At Portland Leather Goods, we love people, and people love, Love, LOVE our bags. We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs. Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction. We need retail leaders who can lead teams with the same passion and commitment!

Our customers have built a vibrant community online, and we want to welcome them into our stores with that same great energy! As part of our store management team, you will guide, mentor, and coach your team to deliver a memorable customer experience, anticipate and balance the needs of the business, and embrace our phenomenal products with the enthusiasm of our customers. It sounds simple, but it’s a high bar because our customers are freaking amazing!

This job is for social people who love the smell of leather, organizing beautiful products, and helping people. Our ideal applicant will have some weekend availability and will be working at our location in Birmingham, Michigan.

Profile Summary:

The Store Key Holder is responsible, in the absence of the management team, for the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Store Key Holder will be responsible for driving the persistent focus on the customer experience to ultimately lead to revenue and profits. The Store Key Holder reports directly to the Store Manager.

Primary Responsibilities

• Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
• Create lasting relationships and fun memories with our customers
• Ensure the sales floor, backroom, and checkout areas are organized, clean, and merchandised according to company standards.
• Assist with inventory processes, including receiving, stocking, and product replenishment.
• Provide exceptional customer service by greeting customers, assisting with product selection, and resolving concerns.
• Support sales goals by engaging customers and promoting current promotions or loyalty programs.
• Provide a safe working and shopping environment by following all safety policies and procedures
• Handle returns, exchanges, and transactions accurately and professionally.
• Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
• Act as the lead on duty when store management is not present.
• Support team members by providing direction, maintaining productivity, and ensuring adherence to company policies.
• Help train new associates on store procedures, customer service expectations, and product knowledge.

Qualifications:

Requirements for the position

To fulfill this Customer-centric role, the Key Holder must possess leadership skills, including:

• Minimum 1 year retail experience in leadership or key holder position.
• Minimum of 2 years' experience in retail, store operations, and customer experience
• Strong customer service and communication skills.
• Ability to handle cash and POS systems accurately.
• Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!
• Reliable, responsible, and comfortable working independently.
• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and instructions on computer/register screens as well as input information into computer

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

What we can offer you!

• Paid time off - We want you to take time to rest, recharge, and show up at your best
• 401k with company match - We match up to 4% to help you build your financial future
• Employee discount - Exclusive savings on our products
• Career Growth Opportunities - A dynamic role with room to learn, grow, and advance your career

About Portland Leather

We have come a long way since the garage days! Portland Leather Goods was established in early 2016 by our founder Curtis Matsko. Before Portland Leather Goods, you couldn’t find a simply designed, affordable bag made from high quality full-grain leather. Even if the aesthetic and the price were right, the leather felt and looked cheap, or worse, it wasn’t even real leather! In order to get a beautiful full-grain leather bag, you had to spend a fortune. We’re proud to make a leather bag with classic appeal at a price everyone can feel good about.

At Portland Leather Goods, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status. We welcome applicants from all backgrounds to join our team.

This position requires the employee to reside in the same state as the assigned retail store location due to operational and compliance requirements.

Portland Leather Goods participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Please review our Job Applicant Privacy Notice

Check us out at www.portlandleathergoods.com and on Instagram @Portlandleather