Keyholder - Outlet (43515)

Paycom - ATS; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Goodwill operates a Full Time retail position at The Hub Taft - Orlando, FL 32837. It requires a High School diploma, two years retail and one year supervisory background, plus basic MS Office skills.

The role emphasizes 100% customer service, point-of-sale duties, inventory rotation, safety, and adherence to policy while offering opportunities for training and growth within the organization.

Qualifications

• High School education or equivalent is required.
• A minimum of two years of retail and one year of supervisory experience.
• Experience with people with disabilities and/or Goodwill experience preferred.
• Beginner knowledge of MS Word, Excel, and Outlook.

Responsibilities

• Provide 100% world-class customer service.
• Open and close operations, assign drawers, handle cash, and assign duties.
• Ensure loss prevention and risk management policies are followed.
• Maintain a neat, clean, organized, and safe facility.
• Assist in inventory control and rotation of apparel and hard goods.
• Keep merchandise knowledge and pricing up to date.
• Complete required counts, reports, and deposits per policy.
• Participate in activities outside of Goodwill when needed.
• Attend in-service and related training; perform other duties as assigned.

Skills

Retail experience

Basic computer skills

Supervisory experience

Education

High School diploma / GED

Tools

MS Word

Excel

Outlook

Job description

Job Details: Level: Experienced, Job Location: The Hub Taft - Orlando, FL 32837, Position Type: Full Time, Education Level: High School, Salary Range: $20.06 - $20.06 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Retail, SUMMARY

ESSENTIAL FUNCTIONS/DUTIES

• Ensures 100% world-class customer service
• Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting Team Member absence, and assigning duties as applicable.
• Ensures loss prevention and risk management policies and procedures.
• Ensures a neat, clean, organized, and safe facility.
• Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.
• Keeps abreast of merchandise knowledge, industry trends, and competitive pricing.
• Ensures statistical counts (i.e., donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports, and daily deposits in accordance with Goodwill's policies and procedures as required.
• Performs assigned duties within the framework of our Guiding Principles and Core Values.
• May be asked to participate in activities outside of Goodwill.
• Attends in-service and related training as assigned.
• Performs other duties as assigned.

Qualifications: QUALIFICATIONS/COMPETENCIES

• Experience in business setting preferred.
• G.E.D. or high school diploma preferred.
• Basic computer skills required.

PHYSICAL REQUIRMENTS

• Able to bend, reach and stand for extended periods of time and lift up to forty (40) pounds. May be required to lift heavier goods/items with the assistance of another team member.
• Able to perform tasks that require repetitive motion. Manual dexterity is required.

SPECIAL REQUIREMENTS

• Must be willing and able to work evenings and weekends.
• Must have a reliable means of transportation.

CRITICAL PERFORMANCE FACTORS

• Efficiency (Location vs goal)
• Transaction Value (Location vs goal)
• Donor Value (Location vs goal)
• Sales per Labor Hour vs LY (Location vs goal)
• Sales vs Budget (Location vs goal)
• Payroll as a percent of revenue (Location vs goal)
• Retention (New Hire 90-day retention and annual retention vs LY)
• Customer Service (Internal and External)
• Operations - GGC Internal Audit metric score
• Safety GGC Safety metric score
• Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues
• Quality of Work (Attitude, sense of urgency, image, productivity, individual safety performance)
• Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
• Work Quantity One-Day Processing, consistently meets production count goals

Education and/or Experience:

High School education or equivalent is required. A minimum of two (2) years of retail and one (1) year of supervisory experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Math Ability:

Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills:

To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook.

Supervisory Responsibilities:

This position has supervisory responsibilities but no subordinate supervisors.

Purchasing Authority:

No Purchasing Authority