Keyholder- Oulet Store (FT)

L'Oreal USA, Inc; Ontario (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

VIP access to L’Oréal internal shop

Learning & development opportunities

Employee resource groups

Mental health & wellness programs

Job summary

L'Oréal Luxe in California, United States, is seeking a Keyholder for its Luxury Beauty Stores – Outlet Store. You will assist the Store Manager to achieve sales goals, deliver exceptional customer service, and build lasting relationships with customers to encourage repeat business.

You will maintain brand image, lead by example in productivity, and train new staff while ensuring open/close procedures and policy compliance. This role emphasizes flexibility and weekend availability.

Qualifications

• Retail/cosmetics experience preferred.
• Prior key holder experience preferred.
• Customer service experience required.
• Excellent communication and analytical skills.
• Basic computer skills required.
• Must be 18+ and authorized to work in the United States.
• High School Diploma or GED required.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Assist Store Manager in achieving store sales goals and individual targets.
• Provide best-in-class customer service and develop relationships for repeat business.
• Maintain product and brand image presentation with neat, organized store.
• Lead in productivity and ensure regular attendance and timeliness.
• Perform open and close procedures and train new employees.
• Enforce company policies and procedures.
• Execute visual directives and selling tools effectively.
• Drive process improvements and remove roadblocks.

Skills

Retail experience

Key holder experience

Customer service

Communication

Analytical skills

Computer skills

Flexible hours

Nights and weekends

Education

High School Diploma or GED

Job description

Luxury Beauty Stores - Outlet Store, Keyholder

Who We Are:

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oreal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancome, Yves Saint Laurent, Giorgio Armani, Aesop, and Youth to the People.

What You Will Do:

We have an exciting opportunity to join the LBS family as a Keyholder. This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team. Provide superior customer service standards and develop customer relationships that will result in repeat business. Execute short and long term plans to achieve goals in support of the store's business strategy. Responsible for product and brand image presentation while maintaining a neat and organized store.

• Delivers a best in class experience to customers
• Upholds standards of customer service excellence
• Leader in productivity
• Regular attendance and timeliness for all scheduled shifts
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team
• Enforce company policies and procedures
• Perform open and close procedures for the store
• Provide training to new store employees
• Effectively execute visual directives, education selling tools and customer service standards

• Utilize resources, eliminate roadblocks and drive process improvement
• Regular attendance and timeliness for all scheduled shifts
• Intermittent supervision required
• Perform other job-related duties as assigned

What We Are Looking For:

Required Qualifications:

• Retail and/or cosmetic experience preferred
• Prior key holder experience preferred
• Customer service experience
• Communication skills
• Analytical skills
• Basic computer skills
• Must be willing to work flexible hours and to work nights and weekends
• High School Diploma or GED required
• Must be 18 years or older
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.

Preferred Qualifications:

• Bilingual: Spanish or Mandarin

Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

What's In It for You:

• Salary Range: $17-$19
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [e-mail]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan:

Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.