Keyholder - Store (PT)

L'Oreal USA, Inc; McLean (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

VIP discount shop

Learning & development opportunities

Mentorship programs

Employee resource groups

Wellness programs

Job summary

Kiehl's Since 1851 in McLean, VA is seeking a Keyholder to support the Store Manager in achieving sales goals while delivering exceptional customer service and maintaining brand image.

The role requires 18+ age, a High School Diploma or GED, willingness to work 2 weekend shifts and 2 closing shifts per week, and ability to lift up to 25 lbs; bilingual skills are a plus.

Join a team that values development and offers perks including employee discounts and wellness programs.

Qualifications

• Retail or cosmetic experience preferred.
• Prior key holder experience preferred.
• Customer service experience required.
• Strong communication skills.
• Analytical skills for problem solving.
• Basic computer skills.
• Must be 18 years or older and authorized to work in the United States.

Responsibilities

• Delivers best-in-class customer experience.
• Upholds customer service standards.
• Leads productivity and supports store goals.
• Assists Store Manager in achieving sales targets.
• Enforces company policies and procedures.
• Performs open and close procedures.
• Provides training to new store employees.
• Executes visual directives and selling tools.
• Other duties as assigned.

Skills

Retail experience

Customer service

Communication skills

Analytical skills

Basic computer skills

Bilingual (Spanish or Mandarin)

Education

High School Diploma or GED

Job description

Kiehl's Since 1851, Keyholder

Who We Are:

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

Kiehl's Since 1851 was founded as an old-world apothecary in New York City's East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl's we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood - and that is why you will find unique philanthropic initiatives in each of our stores across the nation. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl's!

What You Will Do:

We have an exciting opportunity to join the Kiehl's family as a Keyholder. This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team. Provide superior customer service standards and develop customer relationships that will result in repeat business. Execute short and long term plans to achieve goals in support of the store's business strategy. Responsible for product and brand image presentation while maintaining a neat and organized store.

• Delivers a best in class experience to customers
• Upholds standards of customer service excellence
• Leader in productivity
• Regular attendance and timeliness for all scheduled shifts
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team
• Enforce company policies and procedures
• Perform open and close procedures for the store
• Provide training to new store employees

• Effectively execute visual directives, education selling tools and customer service standards
• Perform other job-related duties as assigned

What We Are Looking For:

Required Qualifications:

• Retail and/or cosmetic experience preferred
• Prior key holder experience preferred
• Customer service experience
• Communication skills
• Analytical skills
• Basic computer skills
• Must be willing to work 2 closing shifts per week and 2 full weekends per month
• High School Diploma or GED required

Must be 18 years or older

Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.

Preferred Qualifications:

• Bilingual: Spanish or Mandarin

Physical Environment:

Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

What's In It for You:

• Salary Range: $17-$19
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [e-mail]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan:

Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.