Keyholder - Merrimack NH Factory Outlet - Full Time

ZWILLING J.A. Henckels LLC; Merrimack (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Seven paid sick days per calendar year

Competitive compensation

Generous employee discount

Tuition reimbursement

Fun and engaging work atmosphere with…

Medical, dental, and vision benefits

401(k) match

Job summary

ZWILLING J.A. Henckels LLC seeks a Keyholder for the Merrimack, NH Factory Outlet. You will lead shifts, assist with daily operations, perform product demos, and ensure outstanding customer experiences while building a strong team.

You’ll mentor associates, support recruiting, and help maintain inventory and store communications, contributing to a premium brand experience.

Qualifications

• Passion for culinary products and cooking.
• Strong focus on customer service and sales execution.
• Experience leading a team during shifts and events.
• Ability to work 30+ hours/week including nights and weekends.

Responsibilities

• Lead and support the team during shifts, including opening/closing and POS oversight.
• Collaborate with Store Manager on daily operations and sales strategies.
• Deliver exceptional customer service and support product demos and events.
• Support inventory replenishment, shipment processing, and inventory prep.
• Mentor Sales Associates and Keyholders and assist with recruiting and onboarding.

Skills

Culinary passion

Customer service

Team leadership

Retail sales

Education

High School Diploma or equivalent

Job description

Keyholder - Merrimack, NH Factory Outlet - Full Time

We are ZWILLING J.A. Henckels, a leader in cutlery, cookware, and so much more. Driven by our passion for perfection for over 290 years. We want to hear from you if you are positive, outgoing, and enthusiastic, and love interacting with consumers. We seek individuals who have a passion for food & cooking.

ZWILLING is looking for a Keyholder to join our retail sales team. The ideal candidate should be a results-driven, self-motivated, team player, with a strong focus on customer service, leading by example, and a culinary passion!

As a Keyholder, you will play a pivotal role in daily store operations, supporting inventory management, mentoring team members, and ensuring every customer enjoys an exceptional in-store experience. If you are motivated to drive sales, foster a positive team environment, and uphold ZWILLING's legacy of quality and innovation, we invite you to join our global brand.

In this role, you can be expected to do the following:

• Lead and support the team during shifts, including opening/closing, POS oversight, and shift-change meetings.
• Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
• Deliver exceptional customer service, execute product demos, and support special events.
• Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep.
• Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders.
• Support recruiting, hiring, onboarding, and development efforts.
• Contribute to store communications, including team updates and regular store meetings.

Qualifications and Skills

• A passion for all things culinary
• High School Diploma, GED, or equivalent required
• Ability to work 30+ hours per week, including nights, weekends, and holidays and an 8-hour shift
• Strong commitment to customer service
• 2-3 years of retail sales or keyholder experience required
• Excellent interpersonal and communication skills
• Professional attitude with flexibility and adaptability
• Ability to stand and/or walk for extended periods
• Ability to lift 35+ lbs. and comfort with ladder use
• Must be 18 years or older
• Applicants must be legally authorized to work in the United States. At this time, the company is unable to provide employment sponsorship.

Benefits:

• Seven paid sick days per calendar year
• Competitive compensation
• Generous employee discount
• Tuition reimbursement
• Fun and engaging work atmosphere with incentives, contests, and opportunities to earn ZWILLING products
• Medical, dental, and vision benefits
• 401(k) match

About ZWILLING:

For nearly 300 years, ZWILLING has delivered premium products that enrich the lives of both professional and home chefs worldwide. Originally established as a cutlery brand, ZWILLING has expanded to include cookware, kitchen tools, tabletop, small electrics, and personal care items. Tradition, quality, innovation, and craftsmanship are the core of our success. Today, ZWILLING is an international industry leader with products available in over 100 countries. Our continued innovation includes the acquisition of globally respected heritage brands- Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)- ensuring customers have access to the finest kitchen products from around the world.