Keyholder: Lead Sales & Brand Experience

L'Oréal; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Salary range

VIP shop access

Learning & development

Employee resource groups

Mental health programs

Job summary

Kiehl’s Since 1851 in New York seeks a Keyholder to assist the Store Manager in hitting sales targets and developing customer relationships. You'll ensure superior service, brand presentation, and smooth daily operations on the sales floor.

The role requires 18+, HS diploma or GED, and strong communication skills. Bilingual abilities are a plus; weekend availability is expected. Wages range hourly with benefits and growth opportunities.

Qualifications

• Retail and/or cosmetic experience preferred.
• Prior key holder experience preferred.
• Customer service experience
• Communication skills
• Analytical skills
• Basic computer skills
• Must be willing to work 2 closing shifts per week and 2 full weekends per month
• High School Diploma or GED required
• Must be 18 years or older
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.

Responsibilities

• Delivers a best in class experience to customers
• Upholds standards of customer service excellence
• Leader in productivity
• Regular attendance and timeliness for all scheduled shifts
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team
• Enforce company policies and procedures
• Perform open and close procedures for the store
• Provide training to new store employees
• Effectively execute visual directives, education selling tools and customer service standards
• Perform other job-related duties as assigned

Skills

Retail experience

Customer service

Communication skills

Analytical skills

Basic computer skills

Education

High School Diploma or GED

Job description

Kiehl’s Since 1851 in New York seeks a Keyholder to assist the Store Manager in hitting sales targets and developing customer relationships. You'll ensure superior service, brand presentation, and smooth daily operations on the sales floor.

The role requires 18+, HS diploma or GED, and strong communication skills. Bilingual abilities are a plus; weekend availability is expected. Wages range hourly with benefits and growth opportunities.