Keyholder (Lead Ambassador)

Thursday Boot Company; Houston (TX); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Free product and employee discounts

Growth opportunities within a fast‑g ӯ

Benefits for eligible employees

Job summary

Thursday Boot Company is seeking a Lead Ambassador to guide day-to-day store operations and set the tone for exceptional customer experiences. You will lead by example on the sales floor, coach team members, and uphold brand standards while delivering hospitality-driven service.

You bring 2–3 years in retail or hospitality, strong communication, and a proven ability to engage customers and close sales. Weekend/evening availability and on-site work are expected.

Qualifications

• 2–3 years of experience in retail, fashion, or hospitality.
• Experience as a top performer or in a leadership/keyholder role preferred.
• Strong communication and interpersonal skills.
• Proven ability to engage customers and drive sales.
• Reliability, accountability, and attention to detail.

Responsibilities

• Lead by example on the sales floor and guide teammates.
• Open, maintain, and close shifts with a focus on customer experience.
• Coach Retail Ambassadors and onboarding of new staff.
• Maintain store standards, merchandising, and inventory accuracy.
• Resolve customer questions in partnership with store leadership.
• Drive sales through personalized product recommendations and service.

Skills

Retail leadership

Customer engagement

Sales coaching

Communication

Job description

Our Lead Ambassadors are experienced team members who help drive the day-to-day success of the store. In addition to delivering a high-quality, hospitality-driven customer experience, you take on a leadership role on the sales floor—guiding teammates, maintaining standards, and ensuring smooth store operations.

You’re a natural communicator who thrives in a fast-paced retail environment. You stay engaged on the floor, support the customer experience, contribute to a positive team culture, and represent the brand with authenticity and style, while bringing a strong understanding of how quality footwear, apparel, and accessories are created.

This is a hands-on role for someone who leads by example, takes ownership during their shifts, and consistently sets the tone for customer experience and team performance.

What You’ll Do

Customer Engagement & Sales

• Lead by example in delivering a consistent, personalized customer experience rooted in hospitality
• Build trust with customers by understanding their needs and guiding purchase decisions
• Clearly communicate product craftsmanship, materials, and value to drive confident sales
• Set the standard for customer engagement and product knowledge on the sales floor
• Deliver service that consistently results in positive customer feedback and reviews, including recognition by name
• Support resolution of customer questions and feedback in partnership with store leadership
• Serve as the floor lead during assigned shifts, helping maintain energy, coverage, and customer focus
• Assist with onboarding and provide day-to-day coaching of Retail Ambassadors
• Reinforce brand standards, service expectations, and store processes
• Step in as needed to assist teammates and ensure a seamless customer experience

Store Operations

• Open and close the store in accordance with company procedures (keyholder responsibility)
• Execute daily store operations, including POS and in-store technology
• Maintain store presentation and merchandising standards
• Support inventory accuracy by completing assigned cycle counts, restocks, and basic reporting tasks
• Maintain a clean, organized, and welcoming store environment

What You Bring

• 2-3 years of experience in retail, fashion, or hospitality/service industry
• Prior experience as a top performer or in a leadership/keyholder role preferred
• Strong communication and interpersonal skills
• Proven ability to engage customers and drive sales
• Reliability, accountability, and attention to detail

Who You Are

• Passionate about the brand and interested in footwear and apparel
• Naturally hospitable, with a focus on creating welcoming and memorable customer experiences
• A strong team player who leads by example and supports others
• Proactive, adaptable, and solutions-oriented
• Comfortable taking ownership and guiding the team during shifts
• Confident in your personal style and able to provide tailored recommendations
• Detail-oriented and committed to maintaining high store standards
• Available to work weekends, evenings, and holidays

What You’ll Gain

• Experience leading shifts and supporting team performance
• Exposure to store operations, including opening/closing and inventory processes
• Development in coaching, communication, and on-floor leadership
• A strong foundation for growth into retail leadership roles

What We Offer

• Competitive compensation
• Part-time and full-time opportunities
• Benefits for eligible employees
• Free product and employee discounts
• Growth opportunities within a fast-growing brand

Who We Are

Thursday Boot Company was born out of frustration with the footwear industry-where quality, durability, and honest pricing were often overlooked. Our mission is simple: Build Things That Last.

After a decade selling online, we’re expanding our retail footprint nationwide to extend our commitment to high-quality products, ethical sourcing, and exceptional customer experiences. As we continue to expand, we’re looking for driven individuals to grow with us and help shape the future of our retail experience.

To learn more, visit: https://thursdayboots.com/pages/our-story

Additional Requirements:

Must be at least 18 years of age

Ability to lift and move at least 50 lbs.

Ability to bend, squat, twist, reach and use a step stool and/or ladder

Ability to stand and/or walk for 8+ hours per shift

Ability to work on-site 100% of the time

New store opening - Rice Village - Mid November