Keyholder & Guest Experience Leader

Fossil Group; Aurora (IL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Holiday leave

Pension scheme

Commission scheme

Employee assistance

Life assurance

Inclusive workplace

Job summary

Fossil Group in Aurora, IL is seeking a Keyholder to deliver a superior guest experience by sharing product knowledge, listening to needs, and upholding Fossil's values. You will open or close the store when managers are unavailable and drive personal sales KPIs.

You will lead by example, support merchandising and teamwork, and foster an inclusive, energetic shop floor. A true team player with a service mindset and flexible availability will thrive here.

Qualifications

• Friendliness and service-oriented attitude.
• Excellent communication with guests and colleagues.
• Driven by achieving sales targets and KPIs.
• Flexible availability to cover shifts.
• Willingness to learn about Fossil products and lifestyle.
• Team-oriented with a proactive mindset.
• Ability to present products with storytelling.
• Open-minded and eager to grow in retail.

Responsibilities

• Approach and engage guests in a friendly and proactive manner.
• Promote guest loyalty by providing a superior selling experience.
• Provide recommendations using product knowledge and storytelling.
• Take ownership of individual targets and KPIs.
• Adaptable and effective one-on-one selling skills.
• Support product presentation and visual merchandising.
• Contribute to store's success and positive team spirit.
• Safely retain store keys when management is absent.
• Open/close routines when no management is on shift.
• Lead by example in Fossil core values and retail behaviours.

Skills

Team player

Hands-on mentality

Fashion passion

People skills

Communication skills

Sales targets

Flexible availability

Open-minded

Job description

Fossil Group in Aurora, IL is seeking a Keyholder to deliver a superior guest experience by sharing product knowledge, listening to needs, and upholding Fossil's values. You will open or close the store when managers are unavailable and drive personal sales KPIs.

You will lead by example, support merchandising and teamwork, and foster an inclusive, energetic shop floor. A true team player with a service mindset and flexible availability will thrive here.