Keyholder, goop Aspen

Goop; Aspen (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Generous goop discounts

Special offers with brand partners

Access to custom lifestyle resources &

events

Job summary

goop is seeking a Keyholder for Aspen, CO, to deliver on client expectations and grow clientele through relationships with the local community. You will open/close the store on a rotating basis and strive to meet sales goals while playing a leadership role in the shop's success.

Responsibilities include creating a welcoming environment, maintaining a clientele book, mastering product details, handling transfers/returns, managing RTVs, and weekly deposits.

Qualifications

• 2–4+ years of retail experience, preferably luxury.
• Strong interpersonal and written/verbal communication skills.
• Able to perform effective selling techniques to drive sales and repeat business.
• Basic computer skills and familiarity with Microsoft Office.
• Physical ability to lift/carry/move 40lbs minimum, including fixtures.

Responsibilities

• Create a warm, welcoming in-store environment and uphold visual standards.
• Maintain an effective clientele book and understand the surrounding community.
• Learn product details and communicate them to clients clearly.
• Handle transfers and returns to vendors, filing required paperwork.
• Manage in-store RTVs and damages when needed.
• Handle weekly bank deposits as required.

Skills

Retail experience

Customer service

Sales techniques

Physical stamina

Flexibility

Tools

Microsoft Office

Job description

About The Company

goop is a lifestyle platform dedicated to exploration, curation, and groundbreaking conversation. From its award‑winning beauty and fashion lines to its expansive editorial lens, goop invites women to embrace the process of becoming, and to discover deep joy in the pursuit of pleasure, beauty, and growth in all phases of life.

Gwyneth Paltrow began goop in the fall of 2008 as a weekly newsletter. It has expanded into a beauty, fashion, and food business that’s also known for its products, curation, podcast, TV shows, live events, and retail stores.

About You

You have a passion for cultivating clientele relationships and developing a deep knowledge and appreciation of the goop brand and aesthetic. You are curious by nature and have an affinity for interacting with customers and anticipating their needs. You enjoy the luxury environment and are excited to immerse others in it.

About the Role

As a Keyholder, you are responsible for delivering on the goop client expectations, and growing the clientele through strong client relationships developed through understanding the community in which the store is located. You are confident in cash reconciliation as well as opening and closing the store on a rotational basis. You strive to not only hit your personal sales goals but are excited to play an integral leadership role in the store meeting and exceeding their goals as well. Passionate, eloquent, and confident, you create the goop environment.

Responsibilities include:

• Create a warm and welcoming in‑store environment, while maintaining in‑store visual standards.
• Maintain an effective clientele book, understanding surrounding community & catering to the demographic of potential clients.
• Learn the details of the product assortment and successfully communicate the finest details to clients, both current and new.
• Able to handle transfers and return to vendors, while filing necessary paperwork.
• Handle in store RTV's, damages, etc. when necessary.
• Handle weekly bank deposit as necessary.

Qualifications & Experience

• 2-4+ years of retail experience, preferable within a luxury environment.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to perform effective selling techniques to achieve sales and repeat business.
• Basic computer skills and familiarity with the Microsoft Suite.
• Physical requirements: lift/carry/move 40lbs. minimum including fixtures and product.
• Ability to work a flexible schedule including holidays, overnights, and weekends to meet the needs of the business.

FAQ

• Compensation: $22-$25/hour + Equity + commission plan. This is a full‑time, non‑exempt position. Please note that this range represents the low and high end of the anticipated base salary range for the Aspen, CO based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.
• Benefits: Generous health benefits package, fertility benefits and paid parental leave.
• Perks: Generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events.

goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates. Job Disclosures: No applicant disclosures related to physical requirements or ADA‑related considerations are relevant for this role.