Keyholder/Floor Leader

The Buckle, Inc.; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Leader in Training and Floor Leader to enhance the shopping experience for guests. This dynamic role involves sales generation, merchandising, and operational tasks, all aimed at creating a welcoming environment. You will work closely with management to develop sales strategies and recruit new team members, ensuring excellent service is delivered at all times. If you have a passion for retail and a knack for leadership, this is the perfect opportunity to grow your career in a vibrant and supportive setting.

Benefits

Performance Bonuses

Employee Assistance Program

401(k)

Paid Sick Time

Qualifications

• 1-3 months retail experience or equivalent training is required.
• Strong customer service skills and ability to engage guests.

Responsibilities

• Greet guests and provide legendary service.
• Assist in recruiting and training new teammates.
• Maintain a clean and organized store environment.

Skills

Customer Service

Sales Generation

Team Leadership

Product Knowledge

Education

High School Diploma or GED

Job description

252 DAYTON, OH
Fairfield Commons
2727 Fairfield Commons Blvd
STE 123
Dayton, OH 45431, USA

The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The LIT and Floor Leader performs a variety of sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display, register procedures, and routine cleaning of facilities. They work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership.

Essential Duties and Responsibilities

This description outlines the general nature and level of work performed by Teammates in this role. It is not exhaustive. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, providing legendary service
• Answer questions regarding the store and merchandise
• Help locate or obtain merchandise based on Guest needs
• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product knowledge and sales education, sharing insights with the team
• Maintain knowledge of current sales, promotions, policies, and security practices
• Achieve personal sales goals and contribute to store sales targets
• Provide excellent service in all store areas: Front 5, sales floor, fitting rooms, and register
• Understand and execute exchange and return procedures effectively
• Use the Sales Presentation Guide (SPG) daily to meet goals
• Engage in guest loyalty and business-building activities
• Build and maintain good Guest relationships to develop a client-based business
• Lead by example with showmanship, customer service, and attentiveness

Teammate Recruiting, Training, and Development

• Identify recruiting opportunities using various tools and referrals
• Assist in training and motivating new Teammates to meet standards
• Create a positive floor culture and demonstrate professional dress
• Participate in daily setup, training, and review sessions
• Motivate Teammates to complete daily tasks
• Demonstrate and coach denim showmanship and fit techniques
• Manage zone ownership, product knowledge, and visual standards
• Recognize merchandising opportunities and communicate recommendations
• Conduct store tours and ensure freight and displays are maintained

Operations

• Work flexible schedules, including mornings, evenings, weekends, and holidays
• Complete opening and closing checklists
• Recognize security risks and follow Loss Prevention guidelines
• Handle POS procedures and customer calls appropriately
• Follow policies on returns, exchanges, and payments
• Maintain a clean, organized, and shoppable store environment
• Adhere to company policies and code of ethics

Supervisory and Leadership

• Provide and accept feedback professionally
• Support leadership and promote store growth
• Maintain professional relationships with teammates
• Perform job duties with high customer service standards and team spirit
• Participate in special projects and other duties as assigned

Supervisory Responsibilities

This role does not have supervisory responsibilities.

Benefits (after eligibility)

• Performance Bonuses
• Employee Assistance Program
• 401(k)
• Paid Sick Time (where applicable)

Education and Experience

High school diploma or GED; 1-3 months retail experience or equivalent training.

Physical Demands

Regular standing, walking, handling, reaching, climbing, stooping, and lifting up to 50 lbs. Visual and auditory abilities required. Moderate noise environment.

Buckle is committed to diversity and equal opportunity employment, welcoming applicants regardless of protected characteristics.