Keyholder & Customer Experience Leader – Outdoor Gear

Paychex Inc.; Des Moines (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

11 paid holidays

Transportation benefits

PTO

Paid volunteer time

Medical, dental, vision plans

401K with company match

Product discounts

Ron Gregg Outdoor Benefit

Job summary

Outdoor Research is seeking a Retail Store Associate (Keyholder) in Des Moines, WA. This full-time role supports daily store operations, delivers exceptional customer service, and upholds the OR brand identity. The position offers competitive hourly pay and a benefits package.

Responsibilities include greeting customers, assisting with training, inventory tasks, and maintaining store standards. Prior retail experience and familiarity with outdoor gear are a plus, with a schedule that requires

Qualifications

• Experience delivering Outdoor Research-grade customer service.
• Cash/credit handling experience required.
• Basic to intermediate computer skills including MS Office and POS systems.
• Previous retail or similar customer service experience preferred.
• Punctuality and dependable schedule adherence.

Responsibilities

• Provide Legendary customer service to store guests.
• Greet and thank customers in a friendly, unobtrusive manner.
• Assist in training new hires with the store team.
• Support daily tasks such as sales prep and inventory replenishment.
• Maintain an appealing front-store appearance and presentation.
• Conduct weekly inventory counts with management or inventory staff.
• Perform other duties as assigned by management.

Skills

Customer service

Cash handling

POS systems

Office software

Team collaboration

Tools

Microsoft Office

POS systems

Job description

Outdoor Research is seeking a Retail Store Associate (Keyholder) in Des Moines, WA. This full-time role supports daily store operations, delivers exceptional customer service, and upholds the OR brand identity. The position offers competitive hourly pay and a benefits package.

Responsibilities include greeting customers, assisting with training, inventory tasks, and maintaining store standards. Prior retail experience and familiarity with outdoor gear are a plus, with a schedule that requires