Keyholder, Castro

SmartRecruiters, Inc.; San Francisco (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits

Ride for free

Retail discounts

Job summary

SoulCycle is hiring for a front desk/MOD role at our studio in a fast-paced, guest-centric environment. You will manage daily studio operations, support instructors, and ensure a welcoming atmosphere for members and guests.

Ideal candidates excel in customer service, communication, and multitasking, with a positive, proactive attitude. Non-traditional scheduling may be required; ongoing brand-aligned hospitality is essential.

Qualifications

• Experience delivering high levels of customer service.
• Strong communication and note-taking abilities.
• Ability to multitask in a fast-paced environment.
• Excellent organizational skills with attention to detail.
• Professional phone and email etiquette required.

Responsibilities

• Serve as MOD (Manager on Duty) when leadership isn’t present.
• Communicate issues to management during openings/closings.
• Assist studio management with daily tasks and projects.
• Share knowledge and best practices with staff.
• Maintain keys and ensure proper control and security.
• Handle opening/closing of the studio and checklists.
• Support instructors to ensure smooth class check-ins.
• Collaborate with staff to maintain team cohesion and hospitality.
• Provide high level customer service and hospitality to clients.
• Be the on-duty hospitality champion and assign tasks to part-timers.
• Manage the retail area and visuals for optimal selling space.
• Assist with training and coaching of front desk hires.
• Maintain product knowledge for retail operations.
• Preserve SoulCycle’s aesthetic and culture.

Skills

Customer service

Communication

Multitasking

Organizational skills

Phone etiquette

Job description

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

RESPONSIBILITIES:

• Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises
• Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
• Assist the Studio Management in daily studio tasks and projects
• Share knowledge and best practices with staff
• Maintain keys to the studio and exert proper care and control over them
• Responsible for the opening and/or closing of the studio
• Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Provide high level customer service and hospitality to clients
• Be on-duty hospitality champion
• Assign tasks to part timers, when necessary
• Manage retail area and visuals to ensure an optimal selling space
• Assist Management team with additional responsibilities, as needed
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

Qualifications

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule

PHYSICAL REQUIREMENTS:

• Must be able to work in a fast paced environment
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Must be able to lift/carry a maximum of 30lbs

Additional Information

AS A MEMBER OF THE SOULCYCLE TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for employees
• Ride for free, bring a guest on us
• 30- 50% discounts on all SoulCycle retail

Pay Transparency: $18.07

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

SoulCycle is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our studios or our website at https://www.soul-cycle.com/careers/