Keyholder 1

Renew Cannabis Co.; Coldwater (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Employee Discount

Paid Time Off

Paid Training

Free Uniform

Job summary

Northeast Alternatives in Coldwater, MI is seeking a dedicated Keyholder 1 to support store operations, lead during peak times, and maintain exceptional guest experiences. This full-time role blends budtender responsibilities with leadership coverage, ensuring readiness for openings and closings.

You will handle daily sales, customer education, inventory tasks, and security compliance while upholding regulatory standards.

Qualifications

• 3+ years of retail experience (cannabis experience preferred).
• Strong communication and customer service skills.
• Comfortable with POS systems and basic inventory tools.
• Reliable, detail-oriented, and professional.
• Demonstrated readiness to step into elevated responsibility when needed.
• Interest in leadership development and growth opportunities.

Responsibilities

• Opening & closing support when scheduled or needed.
• Budtender and customer experience: deliver compliant cannabis sales and education.
• Store presentation and standards: maintain merchandising and cleanliness.
• Operational and inventory support: process POS transactions and assist with counts.
• Security & policy compliance: follow loss prevention and safety protocols.
• Scheduling & expectations: full-time shifts with on-call leadership coverage.

Skills

Strong communication

Customer service

POS systems

Inventory tools

Tools

POS systems

Inventory tools

Job description

Keyholder 1

Northeast Alternatives is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts, Michigan and New Jersey has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas. As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be!

Location: Coldwater, MI

Schedule: Full-time, Open availability

Job Description

The Keyholder 1 is a full-time budtender who has been trained and approved to open or close the store when needed. This role serves as a flexible support position, stepping into leadership coverage during vacations, call-outs, or high-demand periods.

To maintain readiness, Keyholder 1 employees are scheduled one opening or closing shift per month. Outside of these shifts, they perform standard budtender responsibilities.

Key Responsibilities:

Opening & Closing Support (As Needed)

• Execute opening or closing procedures when scheduled or requested

• Follow all security, alarm, access, and cash-handling protocols

• Assist with till counts, safe procedures, and documentation when assigned

• Ensure store is secure and operationally ready for business

Budtender & Customer Experience

• Provide exceptional, compliant cannabis sales and education

• Deliver welcoming, knowledgeable, and professional guest interactions

• Support sales goals while maintaining regulatory compliance

Store Presentation & Standards

• Assist with daily merchandising, restocking, and floor maintenance

• Uphold visual standards to ensure the store remains clean, organized, and inviting

Operational & Inventory Support

• Accurately process POS transactions

• Support inventory handling, counts, and product organization

• Communicate issues or discrepancies to leadership promptly

Security & Policy Compliance

• Adhere to all loss prevention, safety, and compliance policies

• Protect company assets and maintain ethical conduct at all times

Scheduling & Expectations

• Full-time budtender schedule with one scheduled open or close per month

• Available for on-call leadership coverage when business needs arise

• Flexible availability including weekends, holidays, and varied shifts

• Reliable transportation required to ensure readiness when called upon

Qualifications:

• 3+ years of retail experience (cannabis experience preferred)
• Strong communication and customer service skills
• Comfortable with POS systems and basic inventory tools
• Reliable, detail-oriented, and professional
• Demonstrated readiness to step into elevated responsibility when needed
• Interest in leadership development and growth opportunities

Benefits:

• Health, dental and vision insurance
• Employee Discount
• Paid Time Off
• Paid Training
• Free Uniform

Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging.

Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO M/F/D/V

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.