Leadership

Ace Hardware; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Employee discounts on product

Free store uniform

Job summary

Ace Hardware Corporation is seeking an outgoing, customer-focused Store Leader to join our Grand Rapids team. You will oversee the sales floor, supervise associates, and manage day-to-day tasks to deliver the highest level of customer service in a fast-paced environment.

Leaders delegate, train, and monitor progress while maintaining a welcoming store culture. Prior retail management experience is required; hardware knowledge is a plus and extensive training is provided.

Qualifications

• Retail management experience is required.
• Hardware experience is preferred but not required.

Responsibilities

• Create a positive, professional, and safe work environment.
• Provide personal, customized service to customers to surprise and delight with every interaction.
• Greet customers and thank them as they leave the store.
• Oversee and ensure cleanliness and organization of the sales floor, stockroom, and outdoor area.
• Assist with receiving, stocking, and merchandising.
• Ensure calls/pages are answered promptly and courteously.
• Demonstrate strong product knowledge and store layout awareness.
• Lead by example and be approachable to staff and customers.

Skills

Retail management experience

Customer service

Job description

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.

At {{location_name}}, we’re locally owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast‑paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

General Summary:

Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of leadership are to manage the sales floor, associates, and day‑to‑day tasks to ensure customers are receiving the highest level of customer service.

Job Responsibilities:

• Assist in creating a positive, professional and safe work environment.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Greet customers throughout the store. Thank customers when finished and when they are leaving the store.
• Oversee and assist with orderliness, and cleanliness of the sales floor, stockroom, and outdoor merchandise area.
• Assist with receiving, checking in, and stocking of merchandise throughout the store.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist with merchandise resets through the store.
• Lead by example; be approachable by all associates and customers.

Job Requirements:

• Ability to be on your feet for most of your shift (6 to 8 hours).
• Ability to lift up to 50 lbs.
• Possess a friendly outgoing demeanor.
• Be professional in appearance and actions.
• Retail management experience (required).
• Hardware experience (preferred).

Pay, Benefits, and Perks:

• Paid time off
• Employee discounts on product
• Free store uniform

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.